In April last year, we reported that the Australian Consumer Protection Agency, Australian Competition and Consumer Commission (ACCC), sued Apple for $ 829,000 for the well-known “Error 53”, which rendered iPhones and iPads unusable Touch ID replaced in unofficial stores.
This week, the Australian Federal Justice decided to fine Apple $ 9 million. $ 25 million) for "fooling" some customers into believing they could not have their iOS devices repaired by Apple if they had previously been repaired by a third party store, the newspaper reported. The Sydney Morning Herald.
When the "Error 53" code first appeared, Apple said that it was actually a security feature to prevent potential malicious components used by third parties from compromising the user's iPhone or iPad. After the issue was widely publicized, Apple released iOS 9.2.1 to fix the issue; however, shortly after the software update was made available, Ma claimed that the "Error 53" problem should never have impacted consumer devices and should be experienced only in in-plant device testing.
Apple admitted that between February 2015 and February 2016, Apple made false and misleading statements to consumers about exchanging devices that were repaired by unofficial service personnel. In the meantime, ACCC has identified at least 275 customers who have been affected by Ma's statements.
After ACCC contacted Apple, the company also opened an investigation and launched a repair program. It is estimated that Ma j has contacted about 5,000 Australian consumers who may have been affected by the problem. In the kangaroo country, there is a law that allows consumers to fix their devices (whatever brand) in third party stores and this is a common procedure.
In a statement, Apple said the company has been operating in Australia for 35 years and works hard to "provide our customers with the best service possible." The company has also offered to improve employee training and has said it will more clearly review the information on warranties and consumer laws on its website.