Sometimes apps can lock or close on Android and iPhone (iOS) phones by themselves. This type of problem is not necessarily indicative of serious system failures, and can involve simpler issues, which vary between network connection problems and internal smartphone storage.
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Crashes can indicate slightly more complex problems when it comes to an essential application, since, in this case, to resolve the fault it may be necessary to format the smartphone. Check the list below for possible ways to resolve problems with sudden freezes in applications and see how to stop the phone from locking up.
Application closing alone? See possible causes and how to resolve them – Photo: Bruno De Blasi / dnetc
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1. Check Internet connection
It is important to check network connections when applications have instability – Photo: Reproduction / Leandro Eduardo
Applications that need an Internet connection to run often have a series of failures when there is no Internet signal available or when the signal is unstable. Therefore, it is worth checking the network connections on the device: make sure that Wi-Fi or mobile data are on and that the connection is stable.
2. Check service status
Downdetector website shows an increase in the number of complaints about Instagram problems in January 2020 – Photo: Reproduction / Downdetector
Sites like Downdetector show, in real time, flaws found in different platforms and online services. When an application has constant problems, it is worth checking the service status in programs such as Downdetector or Apple’s System Status support, and checking if the failure is really only on your phone or if it is a general problem on the application platform.
Restarting the device can resolve application failures – Photo: Reproduction / Rodrigo Fernandes
Restarting the device can also be a solution to problems with crashes or crashes in applications. When an app crashes that is not due to bad Internet connections or problems with service platforms, close the app in question and restart the device.
4. Check storage
Accessing the storage settings you can check if there is space available for applications to work – Photo: Reproduction / Rodrigo Fernandes
The smartphone may experience sudden freezes and crashes when it does not have enough internal memory to store data. When memory is not enough to run system data, applications can freeze and close themselves. Make sure there are a lot of apps installed on your device: that way, you can uninstall apps that you no longer use and free up space for a new app.
Clear the application cache to free up space – Photo: Reproduction / Paulo Alves
Clearing the application cache on Android is also an option to free up memory on your phone and make it less slow. The cache stores information as a kind of temporary memory that speeds up the loading of application data, but this feature uses the device’s internal storage space. Therefore, by clearing application cache memory, you also free up the internal storage space of the smartphone, which can ensure better functioning of the apps.
6. Update the operating system
It is important to update your smartphone to correct flaws and have greater compatibility with recent versions of applications – Photo: Reproduction / Daniel Dutra
Cell phone crashes and slowness can also occur when the device’s operating system is not up to date. In addition to ensuring better device functioning, system updates are also important, as they can correct security flaws and be more compatible with new versions of applications. For this reason, it is very important to keep the smartphone software always up to date.
You can check if updates are available for your Android by accessing the device settings. Then, tap «About phone» and «System updates». On the iPhone, you must access «Settings», «General» and «Software Update».
Keeping apps up to date can also prevent crashes – Photo: Reproduction / Lucas Mendes
Updating the application in question is also a good measure if it has instabilities. Updates are often accompanied by patches, new features and functionality, and if the crash is due to application crashes, it will be corrected.
To keep apps updated on Android, you must open the Google Play Store and find the sandwich menu in the upper left corner. Tap on it and then choose the option «My apps and games». Find the «Update all» option and tap on it. On the iPhone, the procedure is very similar: open the App Store and tap «Updates». IOS will search for available updates and, to proceed with the update of the applications, you must tap on «Update All».
Reinstalling applications can correct crashes and crashes – Photo: Reproduction / Helito Bijora
Uninstalling and reinstalling the same application can be enough to correct crashes and crashes, as all data stored in the application will be deleted. If an application is constantly failing and updates are not available for it, try uninstalling and reinstalling it to correct the problems.
On Android, you can uninstall an app through the device’s settings, in the «Apps» section, or through the Google Play Store or, in newer versions, by pressing the app icon and accessing the app’s information. On the iPhone, you can uninstall applications by pressing the icon for each of them and tapping «Delete App», or from the list of application updates on the App Store.
Restoring factory settings can correct flaws in essential applications – Photo: Reproduction / Aline Batista
An option to troubleshoot applications that are essential for the device to function properly may be formatting. The option is laborious and the ideal is to make a backup beforehand, to avoid loss of data such as photos, videos and important files.
Factory reset can eliminate unnecessary applications and problematic files, ensuring better smartphone operation. To format an Android phone you must go to the device settings and find the option «Backup and reset». On the iPhone, the factory reset can be done from «Settings», «General» and «Reset».
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