Caixa's application faces instability on Monday (6), according to customer complaints on Twitter. Users comment that different types of messages are displayed when trying to make transactions through the app for Android and iPhone (iOS), such as "null" (null, in English), "VS-OUT", "VU-STI" and "error of connected ". According to Downdetector, a site that monitors problems in online services, the southeastern and southern regions are most affected by the fault, followed by the northeast coast.
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The portal indicates that reports of instability in the Caixa app started around 8 am (Brasilia time), and peaked at 4:22 pm, with more than 400 error notifications using the app. Sought by dnetc, Caixa did not comment until the publication of this article.
Can't access Caixa's Internet Banking? Application faces instability Photo: Amanda de Almeida / dnetc
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According to comments on the Caixa page on the Downdetector, there are account holders who try unsuccessfully to use the application from an early age. Some users report that the service channel via WhatsApp and the Caixa website also do not work. Other company applications, such as Habitao Caixa, also have an error, according to reports.
The most frequent complaints indicate slowness, Internet error messages and that the application crashes and closes for no apparent reason during transactions. The problem causes a lot of stress for account holders, since the beginning of months means receipt of salary and pending bills to pay.
Bradesco's application also experienced instability this afternoon. The suspicion that the channels are overloaded with the increase in traffic caused by the recommendation to avoid face-to-face service in the banking sector, except in strictly necessary cases.
What's up with the @Caixa app? The error and the q speaks the internet, I am like a beast hunting reason q no .. at least warn q t overloaded or unstable, do not mind me looking for something where there is not ..
– April 6, 2020
I can't pay the bill and I can't even make a transfer on the @Caixa app, the system is just error. Result I will have to go to the lottery line. Backtrack just when I couldn't.
– April 6, 2020
"VS-OUT" error in the box: how to solve? Ask questions in the dnetc forum.
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