Apple has a relatively simple to understand repair policy. If the product was discontinued less than five years ago, the company is obliged to offer support (translating: it needs to have replacement parts / units, in case you need any repairs). On the other hand, if the product has already completed five years of life since its “burial”, then it is considered “classic”. This means that Apple no longer offers hardware services for him, however, a pilot program from Apple can change that scenario.
According to the MacRumors, the 11 ″ and 13 ″ MacBooks Air launched in mid-2012 will join this list of classic products now, on August 31st. This means that Apple is no longer required to offer repair for these machines. However, Apple decided to include the notebook in a recently launched pilot program that allows such repairs to continue to be made even in the “classic” period (as long as parts are available).
According to internal documents, Apple said that the 2012 MacBook Air models will remain eligible for service at its stores and at Apple Authorized Service Centers worldwide until August 31, 2020, two years after the notebook is rated “ classic ”- in the US and Japan, customers can even make repairs by mailing their machines. In addition to the 2012 MacBook Air, only the 2011 iMac is part of the program – and in the case of the desktop, the pilot program is only valid in the USA and Turkey.
Obviously, if parts are unavailable for a specific repair, stores and CSAAs are instructed to refuse service. Everything suggests that Apple has enough spare parts for these Macs and that it does not want to waste them simply by failing to offer repair for the machines. This way, everyone wins: Apple (who performs a service and wins for that), the customer (who manages to repair the Mac) and the environment (after all, even with a good recycling policy, a part of these parts would inevitably become trash ).