Apple today started a new stage in the support service, which until now concentrated all customer support features in ProCare. From now on, this program will be complemented with two other novelties, which function as independent programs: One to One and Personal Shopping.
One to One was designed to adapt to the user’s level of knowledge, having the flexibility to provide different types of support. Through this offer, customers can choose basic sessions, where the basic steps for using the Mac computers are indicated, or other more elaborate ones, where any other doubts of the user regarding the construction of websites, podcasts, Apple Tv, among other topics are answered. This offer provides for an annual payment of $ 99, says the official Apple website.
Personal Shopping is free and allows users to count on the collaboration of an Apple technician to advise – and test – which products are best suited to the customer’s needs.
ProCare starts to focus on areas such as back up, transferring documents and settings from an old PC to new equipment, among others.
Steve Jobs’ company adds that all users who signed up for ProCare before May 2 can benefit from both the original program and One to One through their current subscription.
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