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Apple refuses to compensate a woman whose Beats headphones exploded in her face, claiming a failure in the device’s batteries

Apple refuses to compensate a woman whose Beats headphones exploded in her face, claiming a failure in the device's batteries

Imagine the feeling: you are calm, relaxing in the heights (as much as possible in an economy class seat, that is) and enjoying a song while crossing the skies at 900km / h. Suddenly, a small explosion and a feeling of heat on his face – no, it is not a terrorist attack: it was only his headphones that decided to give a… piti.

It was for this type of nightmare that an Australian woman went through, who preferred to remain anonymous, last February, on a flight from Beijing (China) to Melbourne (Australia). As the journalist reported Adelaide Now, the woman was napping while using her headphones Beats on the flight when she was awakened by the sound of an explosion and a burning on her face – all because of the accessory. His face and hands were burned, as well as his hair, and several pieces of clothing were damaged.

Australian woman with burnt face from her Beats headphones

The woman, along with her lawyers, asked Apple for compensation – owner of the Beats brand. The headphones (or rather, what was left of them) were sent to Apple for analysis, when it was discovered that the failure occurred not in the internal functioning of the accessory itself, but in a component that, as we well know, can be quite volatile: the stacks.

The headphones don’t work without batteries, and yet nowhere on the headphones – or on their packaging – has it been specified which brand of batteries should be used.

Before you are surprised – I didn’t know that until today – some older Beats models require the insertion of two AAA batteries for the active noise cancellation feature; it was the case with the explosive unit. Apple then concluded that the incident was caused by a component it was not responsible for – low quality batteries – and declared that it would not compensate the victim in any way.

The Australian, who said she bought the headphones at a duty-free and the batteries in an ordinary store in his home country, as expected, did not like the answer at all: “The headphones do not work without batteries, and yet nowhere in the headphones – or in their packaging – it was specified brand of batteries should be used. ”

Neither party wanted to comment on the case, but presumably the woman is expected to sue Apple – it remains to be seen whether her accusation will be accepted before Australian judges or not. What do you think?

via 9to5Mac

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