Apple now accepts repairing iPhones with third-party batteries [atualizado]

Puffed up iPhone battery explodes during replacement process

Apple’s repair chain is limited to the company’s official stores and Apple Authorized Service Centers. This, of course, speaking of repairs confirmed by the company, since you may well choose to carry out such repairs in common technical assistance or even on your own. Think about drums, a very common component that needs to be replaced if you spend more than three years with your smartphone.

The problem is that if you did this (change the battery) on a regular service or on your own, Apple would then deny any repair to your device. Example: you have an iPhone 6s and decided to change the battery yourself; recently, however, he dropped the device and broke the screen. When taking the iPhone to an Apple Store, the company gave itself the right to deny the repair. Fortunately, that has changed.

According to the iGeneration [Google Tradutor], if the repair is not battery related (as in the case described above), both Apple and Apple Authorized Service Centers have now accepted services as normal, according to a new internal Apple document. This includes repairs to the screen, logic board, microphones, cameras, etc.

If the repair is related to the replaced battery, Apple and CSAA can replace it in question with an official one (obviously, charging for it). Probably for the sake of safety, the Geniuses were instructed to drain third-party batteries to less than 60% when performing such a repair.

If there is any damage to the battery or excess stickers, Apple and the CSAA can replace the entire iPhone for just the cost of replacing the battery – this, of course, will be the decision of the employee concerned.

The updated guidelines are already in effect – at least in the United States – and are expected to spread globally soon. I mean, not in all countries. In France, this new guideline was challenged by Apple retail employees as they were not properly consulted on the matter – and they believe that this new policy raises important safety issues as these third-party batteries can have questionable quality and even explode in the repair time.

It is worth noting that Apple still gives itself the right to refuse services on iPhones with logic boards, frame, microphones, Lightning connectors, headphone plugs, volume, rest buttons, sensors or any other components (other than battery or third party).

via MacRumors

Update Mar 06, 2019 at 16:34

THE 9to5Mac he also had access to the document with the new guidelines and shared some more interesting information about it.

The fact that the user exchanges the Apple battery for a non-original one does not necessarily violate the device’s warranty terms. However, if such a battery is responsible for a problem with the device, the customer will have to pay the cost of the repair / replacement.

In fact, it is worth clarifying what third-party batteries are: we are talking about components created by companies that do not supply Apple (but that still produce quality parts) or even counterfeit batteries.

In addition, even accepting iPhones like this to make repairs, Apple gives itself the right to charge for the device if the repair in question is not carried out successfully.

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