Apple Launches Repair Program for MacBooks and MacBooks Pro «Butterfly» Keyboard [atualizado 2x: todos os modelos]

Apple Launches Repair Program for MacBooks and MacBooks Pro "Butterfly" Keyboard [atualizado 2x: todos os modelos]

It took, but it arrived! Almost five months after the problem “popped” – and two after the first petition demanding that Apple take care of it – finally Apple is starting a repair program To the recent MacBooks and MacBooks Pro keyboards affected by click problems.

According to Apple, “a small percentage” (I know…) of some models of MacBooks and MacBooks Pro may exhibit one or more of the following behaviors: letters or characters repeating themselves unexpectedly; letters or characters not appearing; keys with a “sticky” feeling or without responding in a consistent manner.

The models covered by the program are as follows:

  • MacBook (Retina, 12 ″, early 2015)
  • MacBook (Retina, 12 ″, early 2016)
  • MacBook (Retina, 12 ″, 2017)
  • MacBook Pro (13 ″, 2016, two Thunderbolt 3 ports)
  • MacBook Pro (13 ″, 2017, two Thunderbolt 3 ports)
  • MacBook Pro (13 ″, 2016, four Thunderbolt 3 ports)
  • MacBook Pro (13 ″, 2017, four Thunderbolt 3 ports)
  • MacBook Pro (15 ″, 2016)
  • MacBook Pro (15 ″, 2017)

To the models contemplated and affected by the problem, Apple will offer free repair – the company adds that the process «may involve replacing one or more keys or the keyboard as a whole» and, as usual, asks everyone to back up the your machine before taking it to an official Apple store or an Apple Authorized Service Center. The program is valid for four years from the date of purchase of your notebook.

The Apple page dedicated to the program lists Brazil as part of the countries covered by it, so in theory, owners of affected machines will be able to take them to one of the stores or CSAA for repairs without major problems. In practice, we know that things take a little longer to get here, especially in the assists – so go ahead and show the official Apple page linked above; it can already be of great value.

It is worth noting that, for affected machine owners who already paid for the repair prior to the launch of the program, Apple can offer a refund of the amount paid for the service – this process can be accomplished by contacting Apple through its official support channel.

Better late than never, right ?! ??

via iMore

Update, for Eduardo Marques May 21, 2019 at 16:25

Apple today extended the repair program to include the 2018 (MacBooks Air and Pro) and 2019 (MacBooks Pro) models.

Here are the machines that are now part of the recall (the new ones, in bold):

  • MacBook (Retina, 12 ″, early 2015)
  • MacBook (Retina, 12 ″, early 2016)
  • MacBook (Retina, 12 ″, 2017)
  • MacBook Air (Retina, 13 ″, 2018)
  • MacBook Pro (13 ″, 2016, two Thunderbolt 3 ports)
  • MacBook Pro (13 ″, 2017, two Thunderbolt 3 ports)
  • MacBook Pro (13 ″, 2016, four Thunderbolt 3 ports)
  • MacBook Pro (13 ″, 2017, four Thunderbolt 3 ports)
  • MacBook Pro (15 ″, 2016)
  • MacBook Pro (15 ″, 2017)
  • MacBook Pro (13 ″, 2018, four Thunderbolt 3 ports)
  • MacBook Pro (15 ″, 2018)
  • MacBook Pro (13 ″, 2019, four Thunderbolt 3 ports)
  • MacBook Pro (15 ″, 2019)

Although the repair program covers all of these machines, only the third generation butterfly keyboards (with the protective membrane against dirt) will be exchanged for the fourth generation, launched today with the new MacBook Pro (model 2019).

According to the company, the fourth generation engine was built with new materials so that the problems are definitely resolved – or not, since Apple made sure to also include the new MacBooks Pro in the repair program, indicating that they can still suffer from this problem. Also according to the company, the new keyboard does not change the appearance or the experience of using / typing from previous generations.

Update II, by Rafael Fischmann 07/09/2019 at 10:58

With the launch of new MacBooks Air and MacBook Pro 13 ″, today, Apple has also put these new models in its replacement program:

  • MacBook Air (Retina, 13 inch, 2019)
  • MacBook Pro (13-inch, 2019, two Thunderbolt 3 ports)

Too ironic, heh.