Apple Launches Program to Change iPhones 6s Batteries that Unexpectedly Shut Down [atualizado 3x]

THE Apple announced today a repair program for users who are experiencing problems with drums of your iPhones 6s.

According to several reports (including MM Frum), some iPhones 6s would be shutting down before the charge was completely depleted. In the statement, Apple states that the affected iPhones were just "a few units":

Apple has determined that a very small number of iPhones 6s may unexpectedly shut down. This is a non-security issue, and only affects devices within a limited serial number, which were manufactured between September and October 2015.

If you have experienced this issue, visit an Apple Store or Apple Authorized Service Center and verify that your device's serial number has been verified to confirm eligibility for free battery replacement.

Although Ma claims that this issue only affects some devices, Reuters He reported last week that a large number of Chinese approached Apple to report the problem, which is probably why she hastened to launch the program.

The battery replacement procedure will be free, but if there is any other problem with the device that impairs the replacement (such as a broken screen, for example), it needs to be resolved first and charged normally.

If you had the problem, you already changed your battery and had to pay for it, you can contact Apple to ask for your money back. Also remember that the exchange does not extend the warranty of your device.

In the note, Apple states that it may "restrict or limit the repair to the original country of purchase." In addition, as the program has just been launched, it is possible that stores / AASPs in Brazil are not yet aware of it. So if you have this problem, we suggest you try contacting us (find the nearest one here) who knows in a few days to confirm your eligibility.

Recalling that last week Apple also launched a repair program for iPhones 6 Plus screens.

(via MacRumors)

Update by Rafael Fischmann · 11/28/2016 s 15:01

O 9to5Mac You have learned how to know if your iPhone 6s is eligible for the exchange program. For this, go to General Settings About and check your “Series Number”.

Eligible iPhones 6s are those with any of these two character pairs located at the 4 and 5 positions of the handset serial:

  • Q3
  • Q4
  • Q5
  • Q6
  • Q7
  • Q8
  • Q9
  • QC
  • QD
  • QF
  • HQ
  • QH
  • QJ

That simple.

Update II by Rafael Fischmann · 12/01/2016 at 15:26

Apple has made the eligibility identification process easy: there is now a field for entering the iPhone's serial number on the repair program page itself, which confirms whether it is in or not.

(via MacRumors)

Update III, by Rafael Fischmann · 12/02/2016 at 19:08

Apple has published a support article on its Chinese website detailing the cause of this behavior on iPhones 6s batteries:

We found that a small number of iPhone 6s handsets manufactured in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should be before being mounted on the battery packs. As a result, these batteries degrade faster than normal batteries and may cause unexpected shutdowns. It is important to note that this is not a safety issue.

The final sentence obviously has to do with all the politics surrounding Samsung Galaxys Note7 explosives.

(via Business Insider)