Apple launches program to change iPhones 6s batteries that shut down unexpectedly [atualizado 3x]

To meet the demand for replacing iPhones batteries, Apple is hiring temporary employees

THE Apple today announced a repair program for users who are experiencing problems with drums of your iPhones 6s.

According to several reports (including the MM Forum), some iPhones 6s would be shutting down before the charge runs out completely. In the official statement, Apple states that the affected iPhones were just “a few units”:

Apple has determined that a very small number of iPhones 6s can unexpectedly shut down. This is not a security issue, and affects only devices within a limited serial number, which were manufactured between September and October 2015.

If you experience this problem, visit an Apple store or an Apple Authorized Service Center and verify that your device’s serial number has been verified to confirm eligibility for battery replacement, free of charge.

Although Apple says that this problem affects only a few devices, Apple Reuters published last week that a large number of Chinese people approached Apple to report the problem – probably for that very reason, it was quick to launch the program.

The battery replacement procedure will be free, but if there is any other problem with the device that impairs the exchange (such as a broken screen, for example), it will need to be resolved first and will be charged normally.

If you had the problem, already changed your battery and had to pay for it, you can contact Apple to ask for your money back. It is also good to remember that the exchange does not extend the warranty of your device.

In the note, Apple cites that it may «restrict or limit the repair to the original country of purchase». In addition, as the program has just been launched, it is possible that stores / AASPs in Brazil are not yet aware of it. So, in case you have this problem, we suggest you try to contact (find the one closest to you here) who knows in a few days to confirm your eligibility.

Recalling that, last week, Apple also launched a repair program for iPhones 6 Plus screens.

[via MacRumors]

Update, for Rafael Fischmann · Nov 28, 2016 at 15:01

THE 9to5Mac got information on how to find out if your iPhone 6s is eligible for the exchange program. To do this, go to Settings »General» About and check your «Serial number».

The eligible 6s iPhones are those that have any of these double characters located in the 4th and 5th positions of the device’s serial:

  • Q3
  • Q4
  • Q5
  • Q6
  • Q7
  • Q8
  • Q9
  • QC
  • QD
  • QF
  • HQ
  • QH
  • QJ

That simple.

Update II, by Rafael Fischmann · Dec 1, 2016 @ 3:26 pm

Apple made the eligibility identification process much easier: there is now a field for entering the iPhone’s serial number on the repair program’s own page, which confirms whether it is inside or not.

[via MacRumors]

Update III, by Rafael Fischmann · Dec 02, 2016 at 19:08

Apple published a support article on its Chinese website detailing the cause of this behavior in iPhones 6s batteries:

We found that a small number of iPhone 6s devices manufactured in September and October 2015 contained a battery component that was exposed to controlled ambient air for longer than it should have been before being fitted to the battery packs. As a consequence, these batteries degrade more quickly than normal batteries and can cause unexpected shutdowns. It is important to note that this is not a security issue.

The final sentence, obviously, has to do with the whole controversy involving Samsung Galaxys Note7 explosives.

[via Business Insider]