Apple Support app icon

Apple launches new official support app, starting in the Netherlands [atualizado: também nos Estados Unidos]

Quietly, Apple today started releasing a new application for iOS devices – already speculated for a long time – to its customers around the world: o Apple Support comes to provide, as the name says, support for owners of Macs, iPhones, iPads, iPods, Apple TVs, Apple Watches, accessories and other Apple products in the simplest and most practical way possible.


Apple Support app icon

Apple Support

in Apple

Version 4.0.2 (37.7 MB) Requires iOS 13.1 or higher?? Not available on the Brazilian App Store!

Much like the support area on the official Apple website, the app shows on the home screen a list of all Apple products owned by the user, as well as an option to get help related to other unlisted devices.

You can check frequently asked questions, contact a specialist via chat or email directly through the app, as well as schedule a call or repair at the Apple Store / nearest Authorized Service Center. The app also brings a history of previous requests to speed up the resolution of possible future problems.

The app comes at a good time, considering that, recently, the Apple Store app lost its support and scheduling part of repairs or visits to the Genius Bar – decision related to the new design of the Apple stores, which is taking the focus away from services and repairs (and by Genius) to transform them into living spaces and cultural exhibitions above all.

For now, Apple Support is only available on the Dutch App Store – possibly as part of a gradually release strategy – but soon it should also paint in American and Brazilian stores, for example. Let’s wait.

[via MacRumors]

Update, for Rafael Fischmann · Dec 14, 2016 at 10:11

Very slowly, more than a month later the application is now also available on the American App Store:


Apple Support app icon

Apple Support

in Apple

Version 4.0.2 (37.7 MB) Requires iOS 13.1 or higher?? Not available on the Brazilian App Store!

Nothing yet in Brazilian, and look that it is already included in Portuguese.

[via iClarified]