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Apple Launches MacBook and MacBook Pro "Butterfly" Keyboard Repair Program [atualizado 2x: todos os modelos]

It took, but it arrived! Almost five months after the "burst" of the problem and two after the first petition demanding that Apple deal with it, finally Ma is starting a repair program To the Recent MacBooks and MacBooks Pro Keyboards Affected with Click Problems.

According to Apple, “a small percentage” (I know) of some MacBook and MacBook Pro models may exhibit one or more of the following behaviors: unexpectedly repeating letters or characters; letters or characters not appearing; keys with a "sticky" feel or without responding consistently.

The models contemplated by the program are as follows:

  • MacBook (Retina, 12 ″, early 2015)
  • MacBook (Retina, 12 ″, early 2016)
  • MacBook (Retina, 12 ″, 2017)
  • MacBook Pro (13 ″, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13 ″, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13 ″, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13 ″, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15 ″, 2016)
  • MacBook Pro (15 ″, 2017)

To models that are affected and affected by the problem, Apple offers free repair, the company adds that the process “may involve replacing one or more keys or the keyboard as a whole” and, as usual, asks everyone to back up their machine before taking it to an official Apple store or Apple Authorized Service Center. The program is valid for four years from the date of purchase of your notebook.

Apple's dedicated program page lists Brazil as part of the countries covered by it, so in theory, owners of affected machines can take them to one of the stores or CSAA for repairs without major problems. In practice, we know that things take a little longer to get here, especially in the assistance then go garrisoned and show the official Ma page linked above; It may already be of great value.

Please note that for affected machine owners who have already paid for the repair prior to the launch of the program, Apple may offer a refund of the amount paid for the service. This process may be accomplished by contacting Ma through its official support channel.

Better late than never, anyway ?! 👏🏼

via iMore

Update by Eduardo Marques 5/21/2019 16:25

Apple today extended the repair program to include models 2018 (MacBooks Air and Pro) and 2019 (MacBooks Pro).

Here are the machines that are now part of recall (new in bold):

  • MacBook (Retina, 12 ″, early 2015)
  • MacBook (Retina, 12 ″, early 2016)
  • MacBook (Retina, 12 ″, 2017)
  • MacBook Air (Retina, 13 ″, 2018)
  • MacBook Pro (13 ″, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13 ″, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13 ″, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13 ″, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15 ″, 2016)
  • MacBook Pro (15 ″, 2017)
  • MacBook Pro (13 ″, 2018, four-port Thunderbolt 3)
  • MacBook Pro (15 ″, 2018)
  • MacBook Pro (13 ″, 2019, four-port Thunderbolt 3)
  • MacBook Pro (15 ″, 2019)

Although the repair program will cover all of these machines, only third-generation butterfly keyboards (with the dirt-protecting membrane) will be replaced with the fourth-generation butterfly keypad, released today with the new MacBook Pro (model 2019).

According to the company, the fourth generation engine has been built with new materials so that the problems are definitely resolved or not, as Ma has made a point of also including the new MacBooks Pro in the repair program, indicating that they may still suffer. with this problem. Also according to the company, the new keyboard does not change the appearance or use / typing experience of previous generations.

Update II by Rafael Fischmann 07/09/2019 10:58

With the release of new 13 ″ MacBooks Air and MacBook Pro today, Apple has also put these new models into its replacement program:

  • MacBook Air (Retina, 13 inch, 2019)
  • MacBook Pro (13-inch, 2019, two-port Thunderbolt 3)

Too ironic, heh.