There are things that are difficult to explain. This is one of them.
Many people end up having problems only on one side of the AirPods; when this happens, if they are under warranty, Apple supplies a new unit; if they are not (or in case of loss of one, for example), you can still buy just one side for good – that is, if you are willing to pay what the Apple charges.
Even in quarantine and with official Apple stores closed almost everywhere, some authorized technical assistance is open. And whoever – at least in the United States – is having a problem similar to this is suffering, because some AirPods units are being shipped with 2D3 firmware.
So far, nothing more. The problem is that this firmware has not yet been released by Apple – the company in mid-January even upgraded the second generation AirPods and Pro to the 2C54 firmware, but due to problems it has taken this update off the air. That is, the second generation model was supposed to be running the 2A364 firmware, while the AirPods Pro, the 2B588.
As the new firmware has not yet been released, these replacement headphones are simply unusable since you have no way to update your other headset so that they run the same version and are paired at the time of use.
Still according to reports (who started painting on Reddit and on social media about two weeks ago), the problem affects more second generation AirPods – although one or the other with the Pro model is also suffering. And, interestingly, the replacement with the unreleased firmware hits the right side of the AirPod more; the left one usually comes with the current version. Go figure.
And there is nothing to do. Many users have already contacted Apple, but all they can do is wait for the company to release the blessed update for the headphones. As the previous one was a problem, they must be taking extra precautions to avoid causing headaches to anyone this time; the point is that, only with this delay, they are already causing.
What a thing …
Cash price: R $ 2,024.10Installed price: up to 12x R $ 187.42Feature: noise canceling wireless headphonesLaunch: October 2019
Cash price: from R $ 1,214.10Installed price: up to 12x R $ 112,42Feature: wireless headphonesLaunch: March 2019