To date, problems with keyboards for MacBooks, MacBooks Pro and MacBooks Air (with butterfly mechanism) have not been handled with particular skill by Apple. The company apologized for the headaches faced by the affected users, but gave no sign that it would take greater steps to untie this knot. Now, at least one palliative measure is being taken.
THE MacRumors got its hands on a statement distributed by Apple to all of its stores around the world stating that, from now on, repairs of Macs with defective butterfly keyboards should be prioritized. Stores must repair on their own premises – instead of the usual procedure of sending computers to an Apple repair center – and Macs must be returned to their owners no later than one day.
To enable Macs to be repaired in stores, Apple sent, along with the statement, a series of additional parts and equipment that technicians will use for repairs. As a result, affected consumers will no longer have to wait between three and five business days for their precious computers to be returned.
It is worth noting that, despite the new policy, keyboards with the third generation butterfly mechanism (present in the new MacBooks Air and MacBooks Pro launched in 2018) remain outside the coverage of the repair program for previous models. That is, owners of the latest machines will be able to repair the keyboards free of charge only if they are within the warranty period (or AppleCare +); otherwise, the repair will be charged.
This, of course, until further notice: if Apple comes to the conclusion that even the latest generation of the keyboard has a design problem, the repair program should also be extended to newer machines. At least that’s what we expect, right?