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Apple Expresses New Controversy Over iPhones Batteries

Apple likes to get into a polemic involving batteries, the same? First, we had that case where it was found to decrease the processing power of devices depending on how long the battery life of the device was (ie if it is below 80%, the phone reduces the power of the chip to do not overload the component).

The company acknowledged the mistake (having done so in a non-transparent manner) and aired a swap program so customers could replace their old batteries with new ones, paying less for it. In addition, it has implemented a way to look at battery health on iOS.

Well, the program ended in late 2018 (11 million batteries changed) and of course a lot of people end up using unauthorized technical assistance to change the batteries of their phones (either for price, convenience after all, not everyone has an Apple Store or Authorized Service Center next door, among others).

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Official Image: https://support.apple/en-us/HT208387

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Except, as we talked about last week, the company went on to hide health data about battery replacement done in an unauthorized service. Obviously, public opinion fell on the company, which today was forced to issue an official statement on the matter.

Apple made the following statement to Rene Ritchie of iMore:

We take our customers' safety very seriously, and we want to ensure that any battery replacement is done correctly. There are now over 1,800 Apple Authorized Service Providers in the United States, so our customers have even more convenient access to quality repairs.

Last year we introduced a new feature capable of notifying customers if we couldn't verify if a new and original battery was installed by a certified technician after Apple's repair processes.

This information is there to help protect our customers from damaged, poor quality or used batteries that may lead to safety or performance issues. This notification does not affect the customer's ability to use the telephone after an unauthorized repair.

This answer was pretty obvious, as we discussed in episode # 333 of on Air. That the iPhone repaired by unauthorized assistance works, that no one doubted. The question is whether the feature that decreases the processing power of the device (when the battery gets old again) continues to work on these iPhones or whether Apple is really unable to measure this data when the battery is replaced in an unaccredited service.

It's worth noting that Apple doesn't have a support network like the one it has in the US anywhere in the world. Here in Brazil, for example, there are cities that don't even have an Apple Authorized Service Center. To speak only of the US when such a global measure is not fair to me.

In addition, the iFixit repair firm has tested and confirmed that even though it is a genuine Apple battery, the message (not being able to tell how much the iPhone battery is) appears. That is, the exchange necessarily has to be done at a Apple store or an Apple Authorized Service Center for everything to work.

via 9to5Mac