Consumer Reports laptop and tablet reliability survey

Apple does well in notebook reliability research from Consumer Reports; magazine no longer recommends Surface line

Apple has a complicated relationship with Consumer Reports. The publication, one of the most respected in the United States when it comes to evaluating and recommending products in the most varied categories (since 1936, it should be noted), has the habit of giving good marks to Apple products; at the end of last year, however, the magazine temporarily removed its coveted recommendation stamp from the new MacBook Pro due to an inconsistency in its battery. Apple corrected the software error and the machines soon regained the certificate, but it is possible that the relationship between the two companies may have strained.

If this is the case, today’s news could be a bright horizon in the friendship of both: in a new survey of more than 90,000 owners of notebooks and tablets of various brands, the CR placed Apple as the manufacturer whose products have the least amount of breakage after two years of use.

The ranking is just below:

Consumer Reports laptop and tablet reliability survey

As you can see, about 10% of Apple’s portable computers showed defects at the end of their second year of use, according to the survey data; the index was the lowest among all surveyed manufacturers with good clearance – the second best placed, the Samsung, achieved a rate of 16%, while equally established brands, such as Dell, Toshiba and Microsoft, suffered the worst averages of the survey (22%, 24% and 25%, respectively).

Regarding the Redmond giant, specifically, a controversy similar to that faced by Apple in the past year is starting. THE CR decided withdraw of the (highly praised) devices of the Surface line its seal of recommendation, claiming to believe that the devices are “significantly less reliable than those of other brands”. Failures such as freezes, unexpected shutdowns and problems with the touchscreen were some of those reported by the users surveyed, which made the institution decide not to recommend the line anymore.

In a statement to the Reuters, Microsoft said that its own consumer satisfaction data is very different from that obtained by CR: “We do not believe that these results accurately reflect the experience of the owners of Surfaces or capture the improvement in performance and reliability that we include in each new generation of the line.”

It’s good to note that newer products in the Surface line, like the Surface Laptop and the new Surface Pro, don’t enter the survey simply because they haven’t completed two years on the market – the results therefore reflect the performance of some older devices, such as the Surface Book and previous flagship tablet models. We will see if this chart will change in the near future, therefore.

via The Verge