The App Store does not connect and is down in Brazil and other countries on Monday afternoon (28). According to user reports on Twitter, when trying to open the iPhone app store, the system displays the message "Unable to connect to App Store". Because of this, it is not possible to download or update iOS applications. In addition to the store, some users claim that Apple Music is not working either. Despite complaints, Apple's support page indicates that the service is operating normally. THE dnetc contacted the company, which said it had not identified any flaws so far.
App Store does not open? See possible causes and solutions when not connecting
App Store does not connect? Users report iPhone app store failure Photo: Playback / Twitter
DownDetector, a website that monitors the operation of various web services, reported a spike in complaints from 3pm on Monday, with over 1,900 complaints. On the map, you can see that most affected users are in the United States, but there are also complaints in Brazil and in some European countries. Already Google Trends, which monitors Internet searches, shows an increase in searches for the terms "App Store down", "App Store does not load" and "Apple System Status", indicating difficulties accessing the service. .
DownDetector reported increased complaints for the App Store this Monday (28) Photo: Playback / Aline Batista
On Twitter, users complain that the problem happens on the iPhone and iPad, and apparently does not affect the App Store on macOS. Also, according to some reports, the failure occurs on the iOS 12 system. dnetc tested App Store access and was able to connect normally to an iPhone with iOS 13 and a MacBook with macOS Catalina.
Users complain on Twitter that the App Store has stopped working Photo: Reproduction / Aline Batista
Also through microblogging, Apple North America is answering some users with tips to try to reestablish the connection. While not admitting a general downfall, the company advises checking the Internet connection or even resetting the Apple ID password. Another important tip is to check if the system is up to date, as keeping an older version of iOS can cause some services to stop working on iPhone or iPad. Remember that iOS 13 has been released since September and that on Wednesday, the system arrived version 13.2.
In addition to the App Store, some users complain that Apple Music is also down this afternoon. According to reports on Twitter, the service is not playing music, and the number of complaints on DownDetector has already passed 1,100. According to Apple's system status page, the player has problems and some features may not be working. Apple Music is not expected to return to normal.
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