So far, apart from the small delay in reaching the market, the launch of the HomePod it has been practically flawless. Just yesterday there was a controversy about a discrepant assessment made by Consumer Reports, but nothing significant; in general, the product is being highly praised, even by the competition.
But, unfortunately, it didn’t take long for a first #gate to appear for him. Less than a week after the product hit the market, reports began to pop up that he could stain wooden furniture, such as tables and bookcases.
As the photos above show, after a certain period of use, HomePod may leave a kind of white ring on the wood – which, according to Apple, does not completely disappear but can be smoothed out if the surface is cleaned with a suitable product.
Yes, that’s right: Apple is already aware of the problem. And, due to the speed with which these cases are appearing, it seems to me something very simple to have been detected during the development of the product. The question, then, is: why miss something like this? ?
Here at home, my HomePod has been positioned on a white wooden piece of furniture for a few days, so there is no mark of any kind visible. But it is evident that the product is a strong candidate to be positioned in furniture like those in the photos above. The recommendation now, therefore, is that you shouldn’t do that – unless it’s varnished, lacquered wood or something, I imagine.
Bad, bad Apple.
via VentureBeat, MacRumors
Update Feb 14, 2018 at 19:30
Apple quickly published today a support article (still unavailable in Portuguese, of course) with tips and recommendations for cleaning and care of HomePod.
This paragraph translated by us specifically refers to the problem above:
It is not uncommon for any speaker with a vibrating silicone base to leave some marks when placed on certain wooden surfaces. These marks can be caused by the diffusion of oils between the silicone base and the table surface, and usually disappear after a few days after the speaker is removed from the wooden surface. If not, wiping the surface gently with a soft tissue or dry cloth can remove the marks. If the marks persist, clean the surface using the cleaning process recommended by the manufacturer. If you are concerned about this, we recommend that you place the HomePod on a different surface.
Another alternative, obviously, is to put some material (such as EVA or something else, like a book or even a mousepad) under the HomePod – preferably cut out in a circle shape, with the same diameter or a slightly larger diameter than the base.
Again, given the speed at which the article went live, it appears that Apple was already aware of the problem. This happens soon after all the controversy of iPhones slowing down due to worn out batteries, which would have been avoided or absurdly reduced if the company had been proactive / transparent in its communication, it is a shame. Apparently, they have not yet learned. ?
Update II Feb 15, 2018 at 14:50
And look: it didn’t take long to discover that the competitor’s boxes Only U.S can cause exactly the same problem.
The shape of the Sonos silicone base is a little different and apparently less of the material has contact with the wood than the HomePod base, but it leaves a mark too.
Still, it doesn’t take Apple’s responsibility to try to fix this, of course.
via Tom’s Guide