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THE dnetc prepared a list of five things to avoid in delivery apps and important steps to avoid falling into scams. From purchase to delivery, attention needs to be doubled so that the user does not have stolen personal data, pay additional fees or even become contaminated by poor hygiene with food.
Five things you should avoid in delivery apps for your security – Photo: Marvin Costa / dnetc
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1. Save credit card data
It is not recommended to save credit card data in applications or websites, as it is not always possible to know how the security used by each platform is. Therefore, storing the numbers in the app after the order can open loopholes for undue charges in the future, should the account and / or the app itself be invaded. It is also important to buy only from trusted places.
To ensure that the owners of the establishments are complying with the necessary data security inspections, it is important that customers create the habit of questioning them. For this, it is worth checking if the apps have frequently asked questions pages that clarify the security measures adopted by merchants.
It is important to avoid saving credit card data on apps and websites – Photo: Pond5
An extra measure of security when shopping on apps and websites is using a virtual credit card. The solution generates a unique and temporary numbering for a transaction to be carried out. Then, the data loses its value and becomes useless for cybercriminals.
2. Accept additional charges
It is necessary to pay attention when finalizing the purchase and check whether delivery is a free service or not, to avoid undue additional charges. Popular apps like iFood, Uber Eats and Rappi offer online payment options, in which case the delivery person is not required to make any charges. Scammers can take advantage of the situation and demand some kind of improper payment upon delivery.
To avoid becoming a victim, you need to check the app for information about charging at the time of delivery. If the user chooses to pay in person, it will be necessary to make the transaction by cash or card at the delivery machine. In this case, it is also important to check the value shown on the machine’s display.
It is essential to check the delivery app to avoid additional charges – Photo: Marvin Costa / dnetc
3. Click on suspicious promotion links
Phishing is a type of scam in which the victim ends up providing personal data through fake websites or forms, for example. Criminals often pose as companies, acquaintances, or offer promotions that ask for information such as passwords and credit card numbers. The scam can come by email, SMS, WhatsApp or other websites and social networks.
Identifying a phishing scam requires a little attention. It is important to read letter by letter from the website’s domain to verify that it is really true, analyze the appearance and subject of the emails, check for spelling errors and check that the contact information is consistent. In the case of promotions, it is important to check if the offers are mentioned on the official website or on the social networks of the company in question.
Uber Eats sends coupons to the email registered in the app – Photo: Reproduction / Fernanda Lutfi
4. Make the account prone to invasion
When registering in the apps, customers usually provide sensitive data, such as credit card number, home address and other information. In certain cases, it is mandatory to inform some data permanently, a strategy used by the company to facilitate the purchase. However, information can be accessed by hackers if the account and / or the app is affected by viruses or malware, putting the security of those registered at risk.
To avoid situations like this, it is important to use a strong and unique password that, if possible, is composed of uppercase and lowercase letters, numbers and special characters. It is possible to use a password manager, such as 1Password. It’s also worth activating 2-step verification whenever it’s available.
Malware and viruses can be means of stealing data in apps – Photo: Reproduction / Pond5
5. Receive orders without due care
Food security is also in question from the time the meal leaves the establishment to your home. Therefore, when receiving orders, it is always important to be careful with the hygiene of product packaging, especially during the Covid-19 pandemic. In addition, contactless delivery is available on apps like Rappi, iFood, Uber Eats, James Delivery and Domino’s Pizza, for example.
Transporting food out of its own containers and keeping temperature, violated packaging and poor hygiene on the part of delivery personnel are possibilities that deserve attention. Before consuming the food, don’t forget to sanitize the packaging on the outside and wash your hands after handling them. If you experience any problems, it is important to report the incident to the establishment.
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