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What are the consumer rights during COVID-19 in the telecommunications sector? Anacom responds

In the midst of a natural COVID-19 pandemic, doubts will arise on the part of consumers regarding the telecommunications sector. Thinking about this reality, Anacom launched this Monday a practical guide to answer the main doubts of the Portuguese, helping to clarify their rights.

What can I do if I am unable to pay for my communications services or can I cancel the contract without penalty? These were some of the questions that came to Anacom's notice through complaints and requests for information made in the complaints books. Other questions were also received directly through the contacts provided by the entity.

Consumer Guide: Everything you need to know about communications during the COVID-19 pandemic.

Available in flipbook format, which resembles a "real" book and with images, the guide has 22 pages that you can browse. In addition to being available for consultation online, you can also download the guide.

As with several online platforms, such as Eurostat, Anacom launched on the same day an area dedicated exclusively to the impact of COVID-19 in the telecommunications sector. Among the various topics on the table, you can find out about the main legislative changes resulting from the pandemic and learn about Anacom's advice to avoid fraud and scams.

ANACOM launches area dedicated exclusively to the impact of COVID-19

According to the latest data released by Anacom, between April 27 and May 2, voice and data traffic decreased, but the values ??remain above the pre-pandemic period. In comparison with the period before the public health crisis, the regulator registered a 55% increase in data traffic. In the case of fixed, there was an increase of 59%, while in the furniture there was a decrease of 3%. In line with the data from the previous week, the regulator states that 95% of data traffic continues to be based on fixed networks.