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"Keep the law for good". DECO warns of information gaps in online supermarkets

The COVID-19 pandemic has led consumers to choose online shopping many times, thus not needing to go to the supermarket. However, DECO warns that the information made available on the Internet does not comply with the standards, with "the flaws to be many". Of the nine portals analyzed in April, Continente is the one who informs better.

Porlei, in mandatory online shopping, indicate all information related to the labeling until the moment when the purchase is finalized. However, it appears that this is not happening.

The same study had already been carried out in 2018, with a smaller sample, and the conclusion comes again through the Portuguese Association for Consumer Protection. DECO "combed through" 234 products in seven categories: yoghurts, breakfast cereals, organic foods, deep-frozen foods, baby foods, for specific diets and for vegetarians.

According to the results, only two thirds of the products had information on mandatory labeling, as required by law. For this reason, they had data on the brand, denomination, net quantity and the price per package. product is the remaining mandatory information.

When compared to the 2018 results, the numbers are "slightly more encouraging". In this investigation, which analyzed more than 70 products from six categories sold in seven online supermarket portals, just over half, 54%, of the foods studied exhibited the information required by law.

Continent who informs better, but Froiz website surprises by the positive

The products were evaluated in nine portals, namely Continente, Auchan, Froiz, E.leclerc. In addition, the portals of Intermarch, Celeiro, El Corte Ingls, Apolnia and Mercado have also been "scrutinized" by DECO. Of all of them, Continente was the most compliant, being the "only one that presents the information required for all the foods studied".

In 2018, Comtinente was in the third place in the top 3, but rose in the ranking, leaving Auchan in the same second place, with the indication of complete information in 96% of the products. Former champion E.Leclerc has already dropped to fourth position, dropping from 100% to 85% of products with the information required by law.

Even so, the biggest surprise, on the positive side, comes from the analysis of the Froiz website. Two years ago, only 46% of the brands surveyed collected the mandatory information, while now, the information needed at the labeling level was identified in 92% of the evaluated products.