Spotify has problems on Wednesday night (6): when trying to open the application, Twitter users report that it closes automatically. The problem, which happens mainly on the iPhone (iOS), has become one of the most talked about subjects of the social network. Other applications like TikTok, iFood and Tinder also have instability.
READ: Spotify closing alone? Know possible causes and how to solve them
According to the website Downdetector, which monitors the functioning of services on the web, the instability started around 7:30 pm. The failure affects users in different parts of the world, mainly in the United States, but there are also case reports in Brazil and Europe. On Google Trends, a site that shows the volume of searches on the Internet, the main searches for the last hour related to the music app are: "stopped", "closing alone", "fell" and "does not open".
Peak complaints on the Downdetector website shows that Spotify had problems Photo: Reproduo / Downdetector
The Spotify support account on Twitter admitted the problem and said it was investigating the situation. "We are aware of some problems at the moment and we are checking! We will keep you informed," says the post. Although the reason for the bug has not yet been released, account reports that the failure was caused by a Facebook system used to log in to various applications. The problem would have knocked down all apps that have this integration in the source code.
Were aware of some issues right now and are checking them out! Well keep you posted.
– May 7, 2020
According to The Verge, Facebook would have disabled an update on the server that triggers the login system. Also according to the website, this action, which would have caused apps to crash, has already been fixed, but it may take time for all apps to return to normal. "On the topic of GitHub (developer forum) a user who appears to be a Facebook engineer said that the company reversed the change to the server that generated the problem and that it could take time for it to spread," explains the story.