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Nubank: how to authorize a new phone for your account | Digital benches

To improve security, Nubank now requires the user to authorize new phones to use all of the app's functions. If this is not done, it is not possible, for example, to make transfers and payments through NuConta. Fortunately, it is quite simple to release a new device if you have access to an already authorized device: just confirm it from it. Otherwise, it is necessary to send a selfie and the process can take up to two business days.

In this tutorial, see how to authorize a new phone on Nubank. The useful tip for those who changed handsets or formatted the phone.

Learn how to authorize a new phone on the Nubank app Photo: Felipe Vinha / TechTudoLearn how to authorize a new phone on the Nubank app Photo: Felipe Vinha / TechTudo

Learn how to authorize a new phone on the Nubank app Photo: Felipe Vinha / TechTudo

How to use the Nubank virtual card

Step 1. On your new phone, open the Nubank app and slide the screen to the left. Then tap on "My Data".

Access your account data Photo: Reproduo / Helito BijoraAccess your account data Photo: Reproduo / Helito Bijora

Access your account data Photo: Reproduo / Helito Bijora

Step 2. Now, slide the screen to the "Personal data" section and tap "Authorize new device". Then, touch the arrow at the bottom of the screen.

Authorizing a new device Photo: Reproduo / Helito BijoraAuthorizing a new device Photo: Reproduo / Helito Bijora

Authorizing a new device Photo: Reproduo / Helito Bijora

Step 3. If you still have access to your old cell phone already authorized, tap on "Access device already authorized".

Confirming cell phone from already authorized device Photo: Reproduo / Helito BijoraConfirming cell phone from an already authorized device Photo: Reproduo / Helito Bijora

Confirming cell phone from an already authorized device Photo: Reproduo / Helito Bijora

Step 4. On your old device, open the Nubank app. You will see a notification at the bottom of the screen. Touch "Yes" to authorize the new device and, finally, confirm your card password.

Confirming cell phone from an already authorized device Photo: Reproduo / Helito BijoraConfirming cell phone from an already authorized device Photo: Reproduo / Helito Bijora

Confirming cell phone from an already authorized device Photo: Reproduo / Helito Bijora

Step 5. If you no longer have access to your old device or have formatted your phone, tap "I don't have access to the devices above". Then, tap "Take photo now".

Confirming cellphone using a selfie Photo: Reproduo / Helito BijoraConfirming cellphone using a selfie Photo: Reproduo / Helito Bijora

Confirming cellphone using a selfie Photo: Reproduo / Helito Bijora

Step 6. Make a note of the code that is displayed on the screen on a paper and tap "Take Selfie". Your cell phone camera will open. If necessary, touch the button in the upper right corner of the screen to switch to the front camera.

Write down the code and take a selfie with it Photo: Reproduo / Helito BijoraWrite down the code and take a selfie with it Photo: Reproduo / Helito Bijora

Write down the code and take a selfie with it Photo: Reproduo / Helito Bijora

Step 7. Take a selfie by holding the paper with the code noted in the previous step. Make sure your face and code are clearly visible. Finally, tap "Continue" and "OK". Now just wait for the release of your cell phone in up to two business days.

Sending selfie for analysis Photo: Reproduo / Helito BijoraSending selfie for analysis Photo: Reproduo / Helito Bijora

Sending selfie for analysis Photo: Reproduo / Helito Bijora

Ready! Take advantage of the tips to authorize your phone in the Nubank app and use all the functions of your NuConta.