Anacom reveals that between April 25 and May 1, 1,825 complaints about communications services were filed in the electronic complaints book. The figure represents an increase of 2% over the previous week, although there was a decrease of 3% with regard to complaints about communications services.
In all, 64% of complaints refer to electronic communications, with MEO being the operator with the most registered complaints. Issues related to managing contracts and canceling services have continued to increase and are among the most frequent complaints.
Customer service and billing for services also increased. On the other hand, Anacom indicates that there has been a significant decrease in complaints about service failures and the speed of Internet access.
With regard to postal services, complaints now represent 36% of the total, having decreased by 10% after reaching the highest value in the previous week since the beginning of the state of emergency.
CTT was the operator with the most complaints. The delay in the delivery of mail and parcels, the lack of attempted delivery to the recipients' home and the failures in distribution continued to be the issues that most concern users.
The regulatory authority also makes it known that during the week in question it received 431 requests, which include complaints and requests for information, through the available means of contact. In the week of April 18 to 24, the value represents a decrease of around 26%.