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ANACOM asks telecoms for flexibility in contracts during crisis generated by COVID-19

In ANACOM's proposal, telecommunications companies should not charge consumers the payment of any charges for non-compliance with the loyalty period up to six months after the end of the exception period. Companies must also accept the option of reducing the contract requested by customers, within the framework of available offers, without renewing the loyalty period.

And these measures should be extended to small and micro-enterprises, as well as non-profit organizations, which have recorded billing losses, or even ended the activity due to the crisis, stressing that connectivity is essential.

In the statement, ANACOM also wants to prevent operators from suspending or disabling, on their own initiative, services to customers, including for non-payment, during this exception period. The regulator says that keeping services active will be beneficial during the context of a national emergency, due to the mandatory collection for most citizens, and the corresponding drop in income associated with many situations. In addition, he argues that telecommunications are essential to avoid travel to pay for other services and goods, as well as to work, take classes or maintain social contact at a distance.

Finally, in the proposal submitted to the Government, ANACOM also advocates the abolition of default interest and other penalties provided for in contracts for late payment or balance balances. On the other hand, companies must communicate the amount due, advising customers that during the exceptional period, services will not be canceled.

The regulator also states that the debts accumulated during this period can then be paid in installments, starting six months after the end of the exception. These services cannot have a value greater than half of the monthly fee for the contracted services, unless an agreement with the subscriber.

Editor's note: news updated at 17:55 with more information.