It is possible to make a complaint at Procon-RJ online, by computer, as the consumer protection agency in the city of Rio de Janeiro has suspended face-to-face service for 30 days since March 16. Action is an initiative to decrease transmission and contain the coronavirus pandemic (COVID-19) in Brazil. Consumers who want to make complaints and complaints can opt for online service, either in the Procon-RJ application for Android and iPhone phones (iOS) or through the website, on the PC.
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In the following tutorial, check out how to make a complaint at Procon-RJ using the computer. As an example, a complaint of abusive price of alcohol gel was simulated, but the procedure can be followed by users who wish to make complaints about other matters.
Find out how to make an online complaint on the Procon RJ website Photo: Helito Beggiora / TechTudo
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Step 1. Access the Procon RJ website (procon.rj.gov.br) and click on the indicated location, in the left side column, to access the online service;
Click on the indicated place to make an online report Photo: Reproduo / Helito Beggiora
Step 2. Then, enter the numbers that appear in the confirmation image and click on "Make Claim";
Enter confirmation code to continue Photo: Reproduo / Helito Beggiora
Step 3. Now, enter the requested personal data, such as name, CPF, RG, address and contact information;
Enter your personal details Photo: Reproduo / Helito Beggiora
Step 4. After filling out all required fields, scroll down to "Complaint" and select the subject and description. If you made the purchase, enter the coupon or invoice data, order number and amount. In the fields below, enter your company name and provide details of your complaint;
Enter the details of your complaint Photo: Reproduo / Helito Beggiora
Step 5. In the options below, choose whether you contacted the establishment before looking for Procon-RJ. If so, enter the answer provided by the store. Finally, confirm the veracity of the information and click on "Send".
Sending a complaint online at Procon RJ Photo: Reproduo / Helito Beggiora
Take advantage of the tips to make complaints and complaints about products and services in the city of Rio de Janeiro through the Procon RJ website.
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