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How to request a refund on iFood | Productivity

Requesting a refund from iFood is in doubt about the delivery application. The resource is useful in cases of collection after delivery problems, bugs in the application of discount coupons and cancellation of the purchase, among others. The procedure performed by the platform's website is similar for all forms of payment within the app such as credit card, MasterPass, Google Pay and Apple Pay.

In this tutorial, see how to access the iFood contact page for your iFood refund request, which will analyze the case and respond via email. Check out the step by step in the following lines.

Find out how to request a refund for an order on iFood Photo: Ana Marques / TechTudoFind out how to request a refund for an order on iFood Photo: Ana Marques / TechTudo

Find out how to request a refund for an order on iFood Photo: Ana Marques / TechTudo

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Step 1. In the web browser, access the iFood website (ifood.com.br) and click on the "Enter or register" button.

Click on the login button on the main page of the iFood website Photo: Reproduo / Raquel FreireClick on the login button on the main page of the iFood website Photo: Reproduo / Raquel Freire

Click on the login button on the main page of the iFood website Photo: Reproduo / Raquel Freire

Step 2. In the "I am registered" part, enter your login and password and click "Sign in" or press the "Access with Facebook" button if your iFood account has been created with the social network login.

Login to the iFood website Foto: Reproduo / Raquel FreireLogin to the iFood website Foto: Reproduo / Raquel Freire

Login to the iFood website Foto: Reproduo / Raquel Freire

Step 3. Access the iFood contact page (ifood.com.br/contact), which must be filled in with your name, email and phone number. Click in the field "What do you want to talk about?" and select the "Payment" option.

Choose the option "Payment" Photo: Reproduo / Raquel FreireChoose the option "Payment" Photo: Reproduo / Raquel Freire

Choose the option "Payment" Photo: Reproduo / Raquel Freire

Step 4. Click on "Reason" and select the option that matches your situation. In this tutorial, we chose "I had an undue charge", which can be applied to several different occasions.

Choice of reason for requesting a chargeback in iFood Photo: Reproduo / Raquel FreireChoice of reason for requesting a chargeback in iFood Photo: Reproduo / Raquel Freire

Choice of reason for requesting a chargeback in iFood Photo: Reproduo / Raquel Freire

Step 5. Under "Order" select the order for which you want to request a refund. The website displays the last three restaurants, indicating the date and name of the establishment. If the order is not in the list, select "Other" and then enter the purchase number in the corresponding field.

Select the order to request a refund by iFood Photo: Reproduo / Raquel FreireSelect the order to request a refund by iFood Photo: Reproduo / Raquel Freire

Select the order to request a refund by iFood Photo: Reproduo / Raquel Freire

Step 6. Write the details of the reason why you are requesting a chargeback in the "Description" field. At the end, press the "Send" button.

Click "Send" Photo: Reproduo / Raquel FreireClick "Send" Photo: Reproduo / Raquel Freire

Click "Send" Photo: Reproduo / Raquel Freire

Step 7. The website displays the message "Your question / suggestion has been sent!". Click "Ok" to close the box and return to the iFood home page. Contact about your request will be made by email.

Ready, your request for a chargeback was requested Photo: Reproduo / Raquel FreireReady, your request for a chargeback was requested Photo: Reproduo / Raquel Freire

Ready, your request for a chargeback was requested Photo: Reproduo / Raquel Freire

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