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Dx.com reliable? See if it's worth buying from China at DeaXtreme | E-commerce

DealExtreme is a Chinese online trading company that attracts Brazilians due to low prices and free shipping. Although delivery times are long, the store stands out for delivering its products to all corners of the globe. In its catalog it is possible to find a variety of items, from toys to electronics, usually with more affordable values, when compared to other import sites.

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Despite the advantages, many people are still afraid to buy products from China, afraid of not receiving what was ordered. Next, find out more about the Dx.com website and find out if reliable e-commerce and products are worth it.

DealExtreme website home Photo: Reproduo / Guilherme RamosDealExtreme website home Photo: Reproduo / Guilherme Ramos

DealExtreme website home Photo: Reproduo / Guilherme Ramos

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Similar to the counterpart AliExpress, DealExtreme specializes in selling gadgets, with products selling for $ 1 or $ 2, usually up to R $ 5, at the current price of the American currency. In addition, electronics such as batteries, cables, cell phones, video games and even car accessories can be found in the Chinese store. The website has several categories on the home page, with clothing items and tools, available to the user.

In addition to the website, DealExtreme also has an application for smartphones. The app is available for Android and iPhone (iOS) phones and offers discounts, new offers and various product search information for the user. It is possible to buy on both platforms, also via PayPal or international credit cards.

Dx.com also has an application for cell phones Photo: Reproduo / Guilherme RamosDx.com also has an application for cell phones Photo: Reproduo / Guilherme Ramos

Dx.com also has an application for cell phones Photo: Reproduo / Guilherme Ramos

The purchase of these products is made via PayPal or, if not registered on the platform, with credit cards. This allows anyone with an international credit card to complete a transaction on the website. In addition to Dx.com, the company also offers VolumeRate.com, a website for bulk purchases. Prices are also lower and the platform also has other forms of payment, but it does not have free shipping.

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Regarding the values, DealExtreme has cheaper options than some other online exporters. However, the site sells its products in US dollars, which may not be so advantageous after converting to the Brazilian real. Still, it is possible to get a discount on certain items. A PlayStation 4 controller at Dx.com costs about $ 23, approximately $ 107; meanwhile, on Amazon, for example, the same product found from R $ 200 to R $ 250. When comparing the Xiaomi Redmi Note 8 cell phone, for example, the conversion does not make the product cheaper – it can even make get more expensive than the Amazon version.

Comparison of prices of one of the most searched phones on the platforms, the Xiaomi Redmi Note 8 Photo: Reproduo / Guilherme RamosComparison of prices of one of the most searched phones on the platforms, the Xiaomi Redmi Note 8 Photo: Reproduo / Guilherme Ramos

Comparison of prices of one of the most searched phones on the platforms, the Xiaomi Redmi Note 8 Photo: Reproduo / Guilherme Ramos

A detail that must be considered in this type of transaction is the exchange rate of credit cards. the dollar price is valid when the invoice is closed, that is, if the American currency is cheaper, the person receives the difference, but if it has increased, this amount will be charged on the next month's invoice. Another important point, which directly interferes with prices, is the customs tax. When the product arrives in Brazil, it is inspected by the IRS and, if the sender is a legal person, as in the case of DealExtreme, the purchase is taxed at 60% of the value. Thus, if the product was $ 10, the consumer must pay $ 6 in fees – and in the end, the purchase ends up at $ 16.

DealExtreme's purchase page, where the order is finalized and the payment method is chosen Photo: Reproduo / Felipe LevraDealExtreme's purchase page, where the order is finalized and the payment method is chosen Photo: Reproduo / Felipe Levra

DealExtreme's purchase page, where the order is finalized and the payment method is chosen Photo: Reproduo / Felipe Levra

Still, what prevents potential buyers from the reliability of the site. There is a question about the delivery of the product, if it arrives in good condition, if the customer has a refund, in case something happens, among other questions. By accessing the company's Reclame Aqui page, the user can find different types of problems, answers and solutions given by DealExtreme. In general, consumers do not recommend the store, which scores 3.4 / 10 on the complaints website. The reputation indexes are also not encouraging: although it has 100% of complaints answered, Dx.com only solved 28% of the problems and only 9% of users would buy on the platform again.

DealExtreme page on Claim Here Photo: Reproduo / Guilherme RamosDealExtreme page on Claim Here Photo: Reproduo / Guilherme Ramos

DealExtreme page on Claim Here Photo: Reproduo / Guilherme Ramos

Comments on Reclame Aqui show that some users did not receive their products and, moreover, were not refunded. The product values ??were charged, but even after many months, without receiving the purchase. Even so, there are reports of satisfied consumers who received their products normally, even with the long waiting time, usual in Chinese imports.