Yesterday watchOS 3.1.1 was released (along with iOS 10.2 and tvOS 10.1 macOS Sierra 10.12.2 was released today). The new version of the Apple Watches operating system brought no big news, ?just? bug fixes and general improvements. But that does not mean that some people are not having headaches.
Readers MacMagazine (like the Dian de Paula, O Rodrigo Antunes it's the Gabriel Ramos) said that their watches (Series 2 generation) ?died? after trying to update to watchOS 3.1.1 a big red exclamation mark appears on the screen, directing the user to the URL apple.com/help/watch.
Obviously, the problem is not limited to them; there are several reports in the Reddit (via MacRumors), for example, on this same problem (here, here and here).
Did @MacMagazine see any more cases? (And no, I didn?t unplug, bluetooth connected at all times: /) pic.twitter.com/G77fl31ueJ
– Gabriel Ramos (@gabrielramoos) December 13, 2016
There is not a good scenario for the problem to appear. Some users, because they thought the update was taking too long to be applied, tried to restart the device and the message appeared; others simply did everything as the costume requires, and yet they came across the exclamation point. In other words, it seems to be a random case (here, for example, the update was done without any problem; with Rafael, ditto). One thing for sure: the overwhelming majority of users own an Apple Watch Series 2.
The big question is that, when viewing this screen, there is not much to do. The watch basically needs to be replaced by another one (apparently the Apple Watch is only coming back to life by being restored by the small diagnostic port that is hidden in one of the bracelet sockets, a type of service that is not done in Apple stores).
So, if you are experiencing this, you have two options: go to an Apple Authorized Service Center or Store; speak to Apple support (either on the website or over the phone) and explain the situation in order to send the watch to the company and get a new unit.
Dian told us that he called Apple and that the company's response was far from encouraging: as his Apple Watch is no longer under warranty (that is, he was one of the few who doesn't have an Apple Watch Series 2 and suffered from the problem), you would have to pay R $ 1,059 for the service which, let's face it, makes absolutely no sense!
It seems to me to be a case of lack of information. Since Apple's attendants should still not be aware of this problem (and the number of users that the update is affecting), the normal procedure is the same: to deny service for out-of-warranty devices. But, with time and the dissemination of information within the company, I am sure that this will change and that everyone will have their problems solved.
Update · 12/13/2016 8:30 pm
Rightly, Apple tried to take the update off the air temporarily in order to prevent more watches from becoming paperweight.
The image above shows the software released by the company for download through the developer portal and, as we can see, no watchOS 3.1.1 per l (and it was just now).
(tip from Jose Augusto Zen Ferri)