Chrome users can see the message Your connection is private when trying to browse the web. The error serves as a warning for the possibility of interception of personal data trafficked on websites, including passwords and credit card numbers. In general, it is related to the lack of a valid or recognized SSL certificate, which leaves the connection exposed to possible attackers. However, the warning may also be due to a harmless failure of the Wi-Fi connection, antivirus or Google's own browser. Here are six ways to proceed in these cases.
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See six ways to resolve 'your connection in particular' error in Chrome Photo: Paulo Alves / TechTudo
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See also: how to update Chrome on mobile
How to update Google Chrome on your phone
1. Log in to the connected public Wi-Fi
The error may arise when login to a public Wi-Fi connection is missing, such as those offered at cafes and airports. If this is the case, I need to visit a page with HTTP to view the login screen and enter the password. Once logged in, it is important to return to sites with a secure connection (HTTPS) to prevent traffic from being entirely visible to others on the same network. Still, it is important to remember that this type of navigation remains unsafe to access the internet banking.
Access HTTP-only pages to log in to public Wi-Fi Photo: Reproduo / Paulo Alves
A malfunctioning extension can cause the error. One of the ways to check if this is the source of the problem by opening a private tab in the browser: click on the Chrome menu, select New window annima and access the desired website. If it opens correctly, it is possible that an installed plugin is interfering with the connection. Disable extensions one by one to find out which one is responsible for the failure.
Open the website in anonymous mode to check if extensions are having a problem Photo: Reproduo / Paulo Alves
3. Temporarily disable the antivirus
Some antiviruses can impair Chrome's security functions and cause a certificate failure. The problem occurs when the antivirus provides features such as HTTPS protection or HTTPS scanning. To find out if this is the cause of the error message, click on the protection software icon and temporarily disable it. Then, try to open the site again and see if the navigation is back to normal. If everything is confirmed, it is recommended to change antivirus or turn off the HTTPS tool built into the program.
Temporarily disable the antivirus to test for possible incompatibilities Photo: Reproduo / Paulo Alves
4. Check the computer's date and time
Poorly set date and time on the computer can cause the browser to not recognize or understand that a legitimate certificate is invalid. Solve very simple: right-click the time at the bottom of the PC and select Set date / time. Program the automatic schedule and start browsing again to see if the situation has normalized.
Error can be caused by a badly configured date and time on the computer Photo: Reproduo / Paulo Alves
5. Clean the browser
Electronic waste stored in the browser can also cause the particular connection error. This happens when the same site issues the warning in Chrome, but opens normally in other browsers. To resolve, you need to do a thorough history cleaning, also removing cookies and cached files.
Clean the browser history Photo: Reproduo / Paulo Alves
6. Update the operating system
Ultimately, the Chrome flaw may be linked to an outdated operating system. In order to resolve, you need to check whether automatic updating is enabled in Windows and whether the latest packages are installed. On the Mac, the update must be done through the Mac App Store for versions up to the High Sierra (10.13) or system preferences from macOS Mojave.
Update your system to resolve certificate issues in Chrome Photo: Reproduo / Paulo Alves