It is not uncommon to see Instagram users complaining that Stories filters do not appear. The problem can occur for many reasons, from device incompatibility to bugs in the application version. If the effects are not available or have disappeared from your app, you can try to achieve them with a few simple procedures.
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Next, check out four tips that can help solve the problem and recover Instagram Stories filters. The walkthrough below was done on a Samsung Galaxy J5 Pro, with Android 9 (Pie), but the tips also apply to other models and operating systems.
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1. Make sure you are looking in the right place
First of all, it is important to make sure that you are looking for the filters in the right place. To do this, touch the camera icon in the upper left corner of the screen. Instagram will show you all the effects available, both the originals of the platform and those created by users you follow. Just select your favorite and wait for the automatic application. To search for new filters, just drag your finger to the right until the end and touch the magnifying glass icon.
Instagram filters: make sure you're going to the right place Photo: Reproduo / Ana Letcia Loubak
2. Check your phone model
Instagram Stories filters do not work on older devices Photo: Marvin Costa / TechTudo
Instagram Stories filters may not work on older devices or simpler models. This is because, in general, these devices do not support the latest versions of the mobile operating system and, consequently, only the social network application.
Another explanation is that the cell phone may not have parts necessary for the display and operation of the effect. The Sasha Dog filter, for example, requires the use of a gyroscope, a sensor used to indicate changes in the direction of a moving object. The part, however, is not present in older devices, such as the Galaxy J2 Prime.
Another valid tip is to check if you have the latest version of the Instagram app installed. If not, it is important to update the app. It may be that the current version is showing a bug that prevents the display of filters. The updates usually correct this type of failure.
Step 1. Open the Google Play Store and search for Instagram. When accessing the social network page, look for the option "Update" in the location indicated in red. If it is not available, it means that the latest version of the app is installed;
Check if Instagram is up to date Photo: Reproduo / Ana Letcia Loubak
Step 2. To ensure that Instagram is updated whenever the developers release a new version, tap on the three risks indicated and open the option "Settings;
Open the Play Store settings Photo: Reproduction / Ana Letcia Loubak
Step 3. Then select "Update apps automatically" and choose between the first two options.
Choose between the options indicated to always update apps automatically Photo: Reproduo / Ana Letcia Loubak
4. Uninstall and install Instagram again
If the problem persists even after updating Instagram, it is worth uninstalling and installing the app again. The process causes the app to be downloaded "in full", with all internal and external updates properly applied. This solution is valid in cases where some kind of failure to transmit the update causes the filters not to appear in Stories.
Step 1. Open the Instagram page on the Play Store and tap on the "Uninstall" button. Wait for the app to be removed;
Uninstall Instagram from your phone Photo: Reproduo / Ana Letcia Loubak
Step 2. Then, return to the store's Instagram page and select "Install". When the download is complete, re-enter your social network access data.
Reinstall the Instagram app Photo: Reproduo / Ana Letcia Loubak
If Instagram Stories filters suddenly disappeared, try restarting your device. The procedure, which closes all open applications and terminates processes that consume RAM memory, can be an alternative to solve momentary malfunctions. Press the "power" button on your cell phone and select the "Restart" option when the screen below appears.
Restart the device to try to retrieve the Instagram Stories filters Photo: Fernando Telles / TechTudo
6. Contact Instagram
If you made sure that you have a compatible device, followed the other tips and the filters did not appear, you will need to contact Instagram to report the problem.
Step 1. Open your Instagram profile and tap on the three horizontal lines, located in the upper right corner. Then select "Settings";
Open Instagram settings Photo: Reproduction / Ana Letcia Loubak
Step 2. In the Settings menu, tap on "Help" and then on "Report a problem";
In the help section, select "Report a problem" Photo: Reproduo / Ana Letcia Loubak
Step 3. Again, select "Report a problem". Describe the situation in detail and, if desired, add prints that prove the absence of filters. Finally, tap "Submit" and wait. Unfortunately, Instagram does not provide any time frame for resolving the issue. Still, the complaint can be effective and help recover the effects.
Describe the problem in detail and send the message Photo: Reproduo / Ana Letcia Loubak