Netflix is ??often targeted by hackers who want to get an account to watch movies and series for free. When hacking an account, criminals start to share or even market access to third parties without the profile owner realizing what is happening. In addition, during the process, hackers can change password and contact email, which can hinder the process to regain access.
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Next, the TechTudo has prepared a series of tips to help you know when a Netflix account has been hacked and how to act to regain control and bring down attackers. The procedures follow Netflix's security guidelines and provide alternative tips that help prevent the theft of your account.
Netflix: tips every subscriber should know
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How to find out if a Netflix account has been hacked?
Users need to be on the lookout for signs that may indicate that an account has been hijacked. In this case, the platform offers resources that can help to perceive suspicious activity in the account, such as strange contents reproduced or access in unrecognized locations and devices. The Netflix history is the place where you can check everything that was watched in different profiles that are part of an account.
According to Netflix, the most suspicious activities that may indicate that the user has been hacked are passwords reset without permission, email for changed contact, language changes, subscription plan changed and profiles created or deleted.
In the settings of an account, when accessing the "What was watched" area, users can check the date and the list of contents watched by each profile. There are no extra resources on the part of the service to indicate an unrecognized reproduction. In this case, it is up to the user to carry out the analysis to find out if anyone else is accessing the platform without their authorization.
On the "Recent streaming activity on devices" page, you can review the devices that accessed the account. Therefore, it is worth checking that only your devices are listed. Also check the access location to find out if there is, for example, a device logged in another country or in a different region than yours.
What to do if the account is hacked?
Feature allows to drop Netflix access on all devices where an account is logged Photo: Reproduo / Marvin Costa
The service has a feature that can take down strange access immediately. However, this may not guarantee that your personal data will be accessed again. This procedure is actually the first step in solving the problem. The action of dropping accesses on all devices logs out on all devices where the account is integrated. Netflix says the process can take 8 hours before all devices and account profiles are disabled.
After removing the accesses, changing the password will ensure that no unauthorized person accesses your account again. However, it is important to follow some security tips when creating a new password:
- The character combination must be unique to Netflix. That way, close people or criminals who have already hacked into your account will find it more difficult to get access again;
- A strong password of at least 8 characters is an extra protection that can make it difficult to break the encryption;
- Use combinations of uppercase, lowercase, numbers and symbols;
- Do not use dictionary words, numbers and names attached to you. Also avoid holidays and numbers that are part of addresses;
- During the configuration of the new password, it must be indicated in new accesses, even in the recognized devices.
An important tip to review or include data in your account. In extreme cases, forms of contact and personal information are necessary data to regain access. Therefore, keep your language updated, phone number and email. In addition, review and update information about your plan, user profiles and new content viewing activities.
If you are unable to reset your password because your email and phone number have been changed, contact service support for personalized help. The contact is made through the service application for iPhone (iOS) and Android or through a specific web page, where you can view the support phone number or start a chat with a platform specialist.
Criminals steal Netflix accounts to illegally get premium plan subscriptions Photo: Raissa Delphim / TechTudo
A Netflix account does not offer the same power of attacks used by users to extort friends from fake messages on WhatsApp and Facebook. Security experts say attacks on service accounts are usually a way to get a premium account without having to pay. The only sensitive information that is visible when accessing an account is the user's phone number and email. Payment data is always omitted, such as the full credit card number and the CVV code for validating transactions. However, this information can be used in other types of attacks.
The best way to prevent other people from taking control of your account is to make it as secure as possible. Always think about using strong passwords that have no direct connection with you. A tip is to use services that generate characters randomly, such as LastPass and similar free services. When updating your password, remember to use the option to require login with the new password on all devices. In this way, the unauthorized person will no longer be able to access your account.