The gradual elimination of Flash Player from the Internet can cause problems when trying to play videos and animations, especially using browsers like Chrome. The Google program has been imposing new restrictions on the Adobe plugin that make it difficult to adjust the feature when it does not load.
However, there are some steps that can be taken in the operating system to try to get the feature back up and running. Here's how to troubleshoot Flash crashes when using recent versions of Chrome on your PC.
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Rename the Flash DLL file
Step 1. Type Win + R on the keyboard and use the command "% localappdata%" (without quotes) to access the local data folder in Windows;
Access the local Windows data folder Photo: Reproduo / Paulo Alves
Step 2. Navigate to the Google> Chrome> User Data> PepperFlash folder;
Access the PepperFlash folder on Windows Photo: Reproduo / Paulo Alves
Step 3. Inside the numbered folder, locate the item pepflashplayer.dll and rename it pepflashplayerX.dll (without quotes);
Rename the Flash Player DLL file Photo: Reproduo / Paulo Alves
Step 4. If Chrome is open, type the command "chrome: // restart" (without quotes) in the address bar and hit Enter to restart the browser.
Restart Chrome Photo: Reproduo / Paulo Alves
Then, test the flash content again to see if the plugin works again.
Search for corrupted files
Step 1. A crash in Windows can corrupt files and prevent Chrome plugins from working. If the flash insists on not working, open the command prompt as an administrator to use scan commands;
Open the command prompt as an administrator Photo: Reproduo / Paulo Alves
Step 2. Type the command "sfc / scannow" (without quotes) to perform a full scan of the system for corrupted files.
Track corrupted files on your computer Photo: Reproduo / Paulo Alves
If nothing solves the problem so far, go back to the system data folder and locate the PepperFlash directory again. Right-click and remove the entire folder from the computer. Then reload the site and see if the flash error persists.
Remove the Flash folder if nothing goes right Photo: Reproduo / Paulo Alves