And we are here again to talk about a topic that has been talked about a lot in the last few weeks: controversy involving iPhones batteries. I know I know. You can't take this issue anymore, but don't blame me for every day something new appears in the Cupertino orchards about drums. And the one now very interesting for those who already suffered from the problem and decided to change the battery of their device before the repair program even appeared.
According to the Recode, Apple is internally evaluating the possibility of offer refunds to users who paid to replace the battery of iPhones before this whole controversy started.
As we reported, the American senator John Thune, who chairs the Senate Commerce, Science and Transport Committee, sent an Apple letter on January 9 asking for clearer responses from the company on the matter. One of Thune's questions was precisely whether there is a plan to offer reimbursement to consumers who paid the full price for replacing the component before 2018.
Cynthia Hogan, vice president of public policy in the Americas of Ma, told Thune that, ?yes, we are exploring this and will inform you accordingly? ie the possibility for Apple to refund customers who changed their iPhones' batteries before 2018 real. Furthermore, Hogan confirmed something that we all already know: that the demand for battery changes is very high.
Furthermore, according to the Business Insider, Apple had said that customers were warned about power management at the time. But in the timeline provided to the Senate, Apple acknowledged that such a feature was released for iPhones a month before it appeared on the iOS release notes and was released to the press.
We first delivered this power management feature for iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus and iPhone SE as part of iOS 10.2.1, in January 2017. Since we found that the feature was effective in preventing unexpected shutdowns, we updated the iOS 10.2.1 notes in February 2017. Specifically, the iOS 10.2.1 notes said that this update ?also improves power management during peak processing load to avoid unexpected iPhone shutdowns? .
The complete letter / reply from Apple can be read below:
Another important piece of information came in response to Greg Walden, American politician who chairs the Energy and Trade Committee in the US House of Representatives. Apple told the committee that would consider extending the battery replacement program beyond 2018 if you can't find a way to avoid sudden shutdowns on older iPhones without slowing down the processor, which is fair and makes a lot of sense.
Despite all these efforts, Apple is failing to withstand the wave of lawsuits and class actions in the US, which have already crossed the 50 barrier!