In a recent project in which I worked for a car manufacturer, we researched people's biggest ?pains? and suspicions regarding some services provided. From these people interviewed, we detected some interesting examples that were commented on, such as the difficulty of believing in dentists and mechanics. As much as they need it, they have the perception that they are being ?cheated? to generate more work than the mouth or the car needs, causing them to spend more. Let it be clear: the objective was to discover perceptions, and not what these professions or companies actually do.
The objective of the research was to see what we can do to break the mistrust barrier and bring the customer closer to the brand, giving him even more autonomy and security when it comes to hiring a service.
Coincidentally, taking shape now in Brazil, we have an application that was launched in 2014 and solves this problem a little when it comes to the car. The creator is none other than the founder of Waze, Uri Levine, and the app helps prevent you from being fooled by mechanics.
The application is called Engie. But calm, before rushing to download, it is worth saying that it depends on a Bluetooth device that plugs into your car's OBD-II port.
This port was already used by automakers, dealerships and mechanics to connect "computers" in order to diagnose problems and assist in the correction process. It has been a while since these devices have been available to us mere mortals, but there are few companies exploiting this in fact at least popularly. I know some models I bought in the USA, like Automatic, but not everything was compatible here in Brazil (like, for example, in the event of an accident, the service I tested called an emergency contact in the USA; it also measures if I was accelerating beyond normal, braking very hard, among other things, to help me save on maintenance).
But going back to Engie, one of his interesting proposals is to offer a simple explanation of more than 10,000 known faults, reviews by nearby mechanics and send alerts to your phone of any problem (maybe that light you don't pay attention to on the panel).
In order to become popular here in Brazil, the Bluetooth device is in the pre-sale phase on the company's website with promotional prices (interestingly, with different prices for Androids and iPhones, because of the Bluetooth standards of the devices): an exclusive for Androids, from R $ 75 for R $ 59 + shipping; and another one compatible with newer iPhones and Androids, from R $ 99 for R $ 79 + attention, because in the installments there is an interest charge!
If it works as the company is informed, the service proposal is very interesting! See some highlights that extra from their website:
Fault diagnosis: no more trying to guess what are the noises and strange sounds, Engie tells you exactly what is wrong with your car.
Battery charge: no more surprises on the roads, at least when it comes to battery charge.
Emission: we are proud to keep our planet cleaner by letting you know your car's emission level.
Engine heat: you can stay cold, because when your car's engine gets too hot, Engie will inform you immediately. That's hot.
Fuel efficiency: Now you can see your fuel efficiency on a daily, weekly and monthly basis.
Quotes from mechanics: Did you dare to dream that someday the mechanic would really give you the exact price of everything you do with your car? Well, with Engie he goes.
Parking: say goodbye to notes and photos on your phone. Engie remembers exactly where you left your car.
In the app, you can see the list of cars compatible with the device, but basically it works with most cars from 2002 (powered by gasoline) and from 2005 (powered by diesel). The company points out that hybrid cars are not yet compatible.
I bought a device to do some tests and see if it does what it promises; the first test will be to see if they actually deliver within the 12 working days promised on the website. ?
If it really works and the app / service has the same level of evolution that Waze has had over the years, it will be a very useful tool for drivers, I don't know about you, but I don't have the patience to read the manual and I can't say everything the car lights mean. I am afraid, however, to start receiving alerts for things that are not really problems
What do you think? Have you had any experience with this type of device?