There are more and more complaints about scams related to online shopping and a growing increase in bad deals through MB Way, as warned by the PSP. In 2018, the Strategic Information System had registered 99 occurrences of this kind, and by May 31 of this year alone, that number had reached 135 records.
As a result of the investigation and analysis by the PSP's Criminal Investigation Department, the institution speaks of the identification of a "Modus Operandi". Still with some variations, this term "consists of the use made of the advertisements that the victims put online for sale of objects on sites dedicated to this type of trade", writes the PSP. OLX and CustoJusto are some of the examples.
In this sense, the Portal da Queixa and OLX, together with the Comear Hoje Association, decided to join efforts to fight fraud. The collaboration aims to exchange information and create learning mechanisms that help consumers to avoid scams, as well as to minimize their psychological and economic impact.
According to the statement, the most common complaints are fraud linked to online payments, fraudulent schemes via SMS, identity theft and personal data, as well as fictional online stores, phishing and other types of cybercrime.
In 2019, the Complaint Portal received 3,450 complaints related to fraud, 13% more than in 2018, a year in which little more than 3,000. The portal points out that evaluating the numbers of the beginning of this year, the occurrences are not showing signs of slowing down . In January 2020, there were 330 complaints, an increase of 19% when compared to the 277 verified in January last year. "Every day the Portal da Queixa receives, on average, 10 cases related to scams or fraud schemes that harm consumers".
"As the founder of a wide-reaching digital platform, I feel the cvic duty to share my knowledge and help other consumers like us, not to be victims of fraud, says Pedro Loureno, CEO and founder of Portal da Queixa".
Despite the situation, it is mentioned that OLX Portugal has the lowest fraud rate in Europe. The statement was made based on a study conducted in December 2019, through a survey of 1,000 people. Only 9.5% of respondents report having had a bad experience on the platform, with the Portuguese market having the lowest level of fraud at European level.