Netflix error 0013 can appear on Android phones and tablets, preventing movies and series from playing. According to streaming, the problem may be caused by outdated information on the common device that the error also appears on Android TV. Some tests can be done on the smartphone to solve the problem, checking connection signals and updating the application. Here's how to resolve Netflix error 0013 on your Android phone.
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Error 0013 prevents the playback of movies and series on Netflix Photo: Rodrigo Fernandes / TechTduo
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Check your Internet connection
Check that your Wi-Fi connection is active and that your router is delivering Internet correctly. You can also connect to a different network or use mobile data (3G or 4G) to try to play a title. If you can watch something with a different connection, it must mean that the problem is with your network. In this case, the nominee should contact your ISP.
To check your Internet and connect to another network, just slide the screen down and select the icon and Wi-Fi. Tap on it if you want to disable it to test the connection in 4G.
Check your Internet connection on Android Photo: Reproduo / Rodrigo Fernandes
Try to play another movie or series
Try to watch another episode, series or movie. If it works, the problem is related to that specific title. In this case, it is recommended to report a problem to Netflix. To do this, access the history page, tapping "More", then "Account" and then "What was watched". Finally, tap "Report a problem", located below the title that did not work.
Reporting a problem with a Netflix title on your Android phone Photo: Reproduo / Rodrigo Fernandes
If the "Report a problem" option does not appear, it means that the problem was reported automatically.
To restart the device, press the button to turn on the device and choose the option "Restart" on the screen. After the reboot, try watching Netflix again.
Restart Android and try using the Netflix app again Photo: Reproduo / Rodrigo Fernandes
Clear Netflix app data
By clearing the application data, you will clear the cache and useless data from the system. It is worth mentioning that, when cleaning the application data, the movies and series downloaded to the device will also be deleted.
Step 1. Open the settings and go to "Apps and notifications";
Accessing Android application settings Photo: Reproduo / Rodrigo Fernandes
Step 2. Open the Netflix app and tap "Storage". Then, tap "Clear data" and "Clear cache". Confirm the action in "OK".
Clean the Netflix application data on Android to fix problems Photo: Reproduo / Rodrigo Fernandes
Open the Google Play Store and search for the Netflix app. Then, tap "Uninstall". At the end of the process, tap "Install". After installation, log in and try to watch again.
Reinstalling the Netflix app from the Google Play Store Photo: Reproduo / Rodrigo Fernandes
Step 1. To update Android, access the Settings, and go to "System";
Access the Android system settings Photo: Reproduo / Rodrigo Fernandes
Step 2. Go to "System updates". If you find an update available, just accept the download.
Update Android to fix problems on Netflix Photo: Reproduo / Rodrigo Fernandes
Contact the device manufacturer
If none of the alternatives has worked, your device may have hardware or software problems that only the manufacturer can resolve.
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