Uber has different forms of payment, and the credit card is one of the most common methods among users. However, some doubts are frequent among users of the platform, which are confused with the various terms used by the company to identify a charge on the card and on what can be done in the case of undue charges on the invoice. The platform, in turn, suggests different actions to correct the problem.
READ: Uber changes and accepts payment slip and bank transfer in races
The travel app for Android and iPhone (iOS) also allows, among other things, to change the payment method for an old ticket, and to request a duplicate PDF of the receipt of a trip paid by card. Check out, below, a list of five questions about Uber's rush payments made using a credit card.
Term 'Uber Help' causes doubts in the charges for the races on the credit card Photo: Reproduo / Rodrigo Fernandes
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1. What does Uber Trip Help mean?
Uber uses different nomenclatures to identify race payments on users' credit card bills. Among them are "Uberbr: Uber Trip Help" and "Uber do Brasil Tecnologia". Although I didn't reveal why I used different terms, including the word "help"Uber said users can trust the alert, as these billing names are correct and are, in fact, made by the company.
2. What cards does Uber accept?
Uber accepts credit and debit cards from various brands operating in Brazil. Check the list:
- American Express
- Diners Club
- Banco do Brasil (VISA and Mastercard banner)
- Bradesco (VISA banner only)
- Santander (MasterCard banner only)
- Banco Next (VISA flag only)
- Banco Original (MasterCard banner only)
- Banco Caixa (Visa and Mastercard banner)
- Prepaid cards
In addition, it is possible to pay for the races using cash, Uber Cash, PayPal account, boleto and bank transfer.
How to pay for your ride on Uber with cash
3. What to do in case of undue collection?
If you do not recognize a travel charge made by Uber on your credit card or bank account, I need to check some details. Check if a relative or friend recently ran a race with your account without your knowledge. Also review your travel history: you may be charged for a cancellation fee for a recent ride or for an order from Uber Eats.
In addition, it is possible that you receive an SMS with a charge even before starting a trip. Uber explains that this message was sent to validate the chosen payment method and the value of the trip. This form of protection guarantees security against unauthorized use of credit cards and is called "Authorization Charge". The company reassures passengers that the money is refunded quickly, and is not actually debited.
If you still do not agree with any charges received, you need to contact Uber support through the application settings.
4. How to change the payment method for a past race?
Uber allows you to change the way you pay for races that have been running for less than 30 days, for regular trips, or less than 60 days for business trips. This type of change is permitted in runs paid with a credit card or Uber Cash. To do this, open your travel history and choose the race that will have the payment method changed. Then, go to "I had another problem" and choose "Change the payment method for a trip". Then choose the desired payment method.
Uber allows you to change the form of payment for previous trips made Photo: Reproduo / Rodrigo Fernandes
In some cases, a great shortcut to changing the payment method is also displayed once the race is opened within the history. It is worth remembering that it is also possible to change the form of payment during a trip, following the same rule of using only electronic methods (card or Uber Cash). Cash payments cannot be changed under any circumstances.
5. How to issue a receipt for a race?
Uber issues receipt of races on cell phone Photo: Reproduo / Rodrigo Fernandes
The Uber app records a history with all the runs performed on your account, allowing the user to check details, such as price and route, of each trip later. To issue a receipt for any previous trip, access your runs in the app settings, select the desired trip and open the "Receipt" section to view details. Through the browser, it is possible to request a PDF receipt, which will be sent by email.