Instagram and Facebook show an error on Thursday afternoon (05). According to reports on Twitter, users face problems logging into both social networks. When logging into Instagram, the app displays the message "An unknown network error has occurred" and does not allow access to the service. Already with Facebook is down for some people in Brazil.
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TechTudo contacted the advisors of companies in Brazil. As both belong to Facebook, as well as WhatsApp, the company explained: "Earlier today, some people had problems accessing Facebook and Instagram. We investigated immediately and the issue was resolved. We are sorry for any inconvenience."
Instagram presents an unknown error on Thursday Photo: Reproduo / Aline Batista
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According to Downdetector, which monitors the functioning of services on the web, Instagram started showing errors at 16:20. The failure affects users mainly from the United States and some countries in Europe, but there are also reports of problems in Brazil. Facebook also fell around the same time and complaints are concentrated in the United States, Peru, Venezuela and Brazil.
According to reports on Twitter, Instagram does not allow you to log into the app. When trying to sign in to a new account, the app displays the message "An unknown network error has occurred". Despite this, those who are already logged in can use the social network normally, both on the cell phone and on the web version. TechTudo did the tests and, in fact, was unable to log into an account.
Google Trends shows an increase in searches for "Instagram unknown network error" in the last hour. Terms like "Instagram stopped today", "Instagram with a problem today", "Instagram dropped today" and "Instagram down" also appear on the rise in the tool.
Facebook is already down for some users in Brazil. According to reports on Twitter, the social network is not working, in addition to having problems signing in. In Google Trends, there was an increase in searches for the terms "Facebook offline 2019", "Facebook offline today", "Facebook error" and "Facebook with problems. TechTudo was unable to reproduce the error during the tests. Both the web version and the Facebook mobile app worked normally.
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