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You can now “chat” with a digital assistant from the Caixadireta app and ask to make a payment

Caixa Geral de Depsitos (CGD) launched the Caixadirecta application in 2018 and now announces a new feature integrated in the app, developed in conjunction with the Portuguese startup AgentifAI. The Portuguese bank now makes available what it claims to be the first digital assistant in Portuguese banking and which allows it to carry out various services.

Called Caixa, the virtual assistant allows users to carry out banking transactions and consultations (account balances and movements), service payments and transfers through a "new conversational experience". For this, the app speaks to users in Portuguese from Portugal and carries out banking operations by the customer.

In a next update soon, Caixa will also be able to help users reactivate Caixadirecta accesses, carry out various operations and understand the evolution of expenses, among other features.

With about 860 thousand users, the Caixadirecta application is free and available for Android and iOS.

After launching the Caixadirecta application in 2018, Caixa bet, at the end of 2019, on an application that aggregates all bank accounts on one platform, providing a financial "personal trainer". With the aim of helping all Portuguese people to get more out of their money, the DABOX app uses an analysis engine so that all movements of current accounts are classified in different expense categories.