The Gboard keyboard stopped working on Android phones, according to user reports, on Monday afternoon (16). Comments on Twitter indicate that the application, which belongs to Google, does not appear on the screen and displays messages such as "Gboard has stopped working" and "Gboard crashes continuously" when performing actions such as typing or translating texts.
READ: Mobile keyboard does not appear: how to solve the problem on Gboard
Reports in the Gboard comment section on the Google Play Store denounce that the keyboard failure started from the last update of the application, made available last Wednesday (11) to users. In note to TechTudo, Google reported that the bug, which affects phones with Android 7.1 or earlier versions, was resolved by the company this Tuesday (17) with the update number 8.9.14. Google recommends restarting your phone to get Gboard back up and running (see full note at the end of the story).
Cell phone keyboard does not work? Gboard continually fails on Motorola Photo: Ana Marques / TechTudo
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The Gboard the Google keyboard for mobile phones. The application offers different functions, such as customizable stickers with your face, emojis and GIFs in messages, as well as customization tools for the keyboard interface. The Gboard application is available on the Android system for cell phones from brands such as Samsung, LG, Lenovo, Motorola and others, in addition to being present on the iPhone App Store (iOS).
Gboard error reports published on the app page on the Google store Photo: Reproduo / TechTudo
Keyboard app doesn't work
Complaints about Gboard malfunctions began last Wednesday (11), when the app released an update for Android phones. The link between the update and the bug has not been confirmed, but the Play Store comments section records similar reports of failure, with the error message "Gboard stopped working" after the update was released.
my phone's keyboard is gone and I'm not able to enter my password help
– December 16, 2019
My keyboard had stopped working. How to download a new keyboard without being able to type "keyboard" in the play store ???
– December 16, 2019
The comments warn that the keyboard disappeared even when clicking on a text field to type, or shows the alert "Gboard crashes continuously", which locks the phone. The user is then unable to type anything into the device.
On Twitter, users report that they are unable to use the device using an alphanumeric password because the keyboard does not appear to unlock the phone, disappearing from the lock screen.
Others complain that it is not possible to download an alternative keyboard app, as they cannot type in the Google Play Store search bar.
How to fix the cell phone keypad?
When the application stops working in cases like this, it is recommended to fix the phone's keyboard to download an alternative app until the bug is solved by the manufacturer. Among substitutes for Gboard is Microsoft's SwiftKey. Another solution is to download applications from the PC to use on Android, and thus avoid the keyboard bug.
It is possible to select another keyboard as the default on the cell phone. In the case of Samsung devices, for example, the device provides a native keyboard, which is activated from the system settings.
How to change cell phone keypad
Step 1. To do this, access the system settings and go to the "Language and input" option;
Access the settings and go to "Language and input" Photo: Reproduo / TechTudo
Step 2. To choose another keyboard in the system, select "Standard keyboard" and select the option "Configure input methods";
Choose your phone's default keyboard Photo: Reproduo / TechTudo
Step 3. The next page will display all the keyboards available on the cell phone. To set a new app as default, activate the key located to the right of the selected option.
Activate the key to use another standard keyboard Photo: Reproduo / TechTudo
"We are aware of a flaw in a recent update for Gboard users on Android 7.1 and earlier versions that caused the keyboard to malfunction. We are already correcting the problem. For most people, the app will be updated automatically. For some users, it may be necessary to restart the device for the update to work. "
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