Answer quickly: how does the product return policy here in Brazil? Although we have laws covering this, this question is far from simple to answer. But with the arrival of the first Apple Retail Store Brazilian, things got a little clearer at least when we are talking about Apple.
On a page entitled ?Apple Store Purchasing Policy?, the company explains everything in great detail to anyone who buys products in physical stores.
Regarding the return of iPhones, you can return your iPhone, in perfect condition and with all accessories, within 14 (fourteen) days after purchase, for a full refund. Returning your iPhone may not imply automatic cancellation or resetting your internet and / or cell phone account, so don't forget that you are responsible for your internet and / or phone service contract and any applicable fees associated with your account. Contact your operator for more information.
That is, you bought an iPhone (in fact any iProduct) at the Apple Retail Store – VillageMall, used for less and 14 days and didn't like it ?! Just stop by the store and return the device with all the accessories.
For other products, the rule is the same:
() You can simply return them, in perfect condition, with the original invoice (or gift certificate receipt) and original packaging within 14 (fourteen) days from the date of purchase.
After a timely return, you will be able to choose a refund (based on the payment method used). If you paid for the product in cash, please be aware that Apple * does * not refund over R $ 2,000 when it sends you a check within 10 business days. For now we only have the store in Rio de Janeiro, but when others are opened, the customer will only be able to return products in stores in the same state (that is, he bought an iPhone in Rio, only to be able to return in Rio).
And if a bad character ?finds? a iGadget brand new and take to an Apple Store to return? According to the company, it offers the user security features for people to protect their devices (Search My iPhone and Activation Lock). If they have been activated by the device owner and cannot be deactivated by the person in possession of the product, Apple reserves the right to deny the return.
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The customer who is dissatisfied with a purchase made at Apple Online Store you can visit the ?Order Status? link on the Apple Online Store or call 0800-761-0867 to request an authorization for the return of material (known as RMA), with the same 14 calendar days from the date you receive the (s) product (s) to start the process.
() You must necessarily return the product to Apple's warehouse with a written statement or a printed copy of the original invoice (DANFE) within 14 calendar days after issuing the RMA. All products must be packaged in their original and unmarked packaging, including any accessories, manuals, documentation and records that have been shipped with the product.
In this case, the consumer who pays the costs of shipping the product to Apple. The company also recommends the use of a carrier that offers the tracking of each phase of the transport and hire insurance for your package (covering the unharmed return) to Apple or that declares the full value of the goods shipped so that you are completely protected if the material is lost or damaged during transit. If you choose anything other than this, remember that you will be responsible for any loss or damage that affects the product during transportation.
(tip from Cristhian Vieira)