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Outlook does not open email? Users say service is down | Email

Outlook is having trouble displaying emails, according to user testimonials on Twitter. DownDetector, a platform that generates error reports on online services, indicates that the peak of complaints occurred around 8:00 am on Thursday (13) but, according to comments on the website, Outlook (formerly known as Hotmail) does not open e- mails since tera (11).

Outlook does not open? Know what to do when email is not responding

Users complain that when opening a message, the Hotmail screen is blank, and the error occurs in all browsers where they access the Outlook website. Some people have suggested solutions to the problem, but the tips do not work in all cases. In addition, the bug is concentrated in Brazil, and does not occur with all Hotmail users.

Hotmail error in opening emails is concentrated in Brazil Photo: Reproduo / TechTudoHotmail error in opening emails is concentrated in Brazil Photo: Reproduo / TechTudo

Hotmail error in opening emails is concentrated in Brazil Photo: Reproduo / TechTudo

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According to tutes, when users press the option to open a message in Hotmail, the body of the email appears blank, and the error persists in any browser, be it Google Chrome, Mozilla Firefox or Internet Explorer. As Outlook is used primarily for business purposes, many users are concerned about the status of the service. Microsoft's advice, when contacted by the TechTudo, stated that he is investigating the cause of the problem.

Users report problems with Outlook on Twitter Photo: Reproduo / TechTudoUsers report problems with Outlook on Twitter Photo: Reproduo / TechTudo

Users report problems with Outlook on Twitter Photo: Reproduo / TechTudo

Some users reported following the step by step of assisting Outlook, but were unsuccessful. Others are looking for their own solutions to the error. However, according to the comments and responses, the instructions that people suggest to one another do not work in all cases.

O TechTudo offers some tutorials on causes and solutions to problems with Outlook. It is recommended to check if the computer's antivirus is up to date, and to check if the message contains attachments that are too large for the PC and therefore gives an error when opening.

Users exchange suggestions for solutions to the problem. Photo: Reproduo / TechTudoUsers exchange suggestions for solutions to the problem. Photo: Reproduo / TechTudo

Users exchange suggestions for solutions to the problem. Photo: Reproduo / TechTudo

I can't read e-mail on Hotmail; how to solve? Ask questions in the TechTudo forum.