When the user is unable to download anything from the Play Store, it is possible that the problem is related to the connection or to the Android phone. The online store is used to download and update apps on smartphones with the Google system, but when the app just loads and does not meet expectations, it is possible to do some checks to resolve common failures.
READ: TechTudo 2019 Best of the Year Awards reveals winning apps
O TechTudo then separated some topics to help solve problems when the user is unable to download anything from the Play Store.
Can't download anything from the Play Store? Learn how to solve a problem Photo: Rodrigo Fernandes / TechTudo
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1. Free up space on your phone
Deleting unnecessary files can aid operation when the Play Store does not download anything Photo: Reproduo / Daniel Dutra
The available space is one of the factors that determines the possibility of downloading or updating applications. If you only have about 1 GB available, for example, you will probably have problems downloading new apps soon.
To delete unnecessary files from your phone, go to the "Device maintenance" section in your phone's "Settings". Then check your "Storage" data and start fixing the problem.
2. Check Wi-Fi network or mobile data
Failures in the Internet connection can make the Google Play Store not download anything Photo: Reproduo / Daniel Dutra
Problems with Internet connections can interfere with the operation of the Google Play Store. It is important to verify that the Wi-Fi network or mobile data is in good working order when trying to download an application. The verification can be done through the "Settings" menu, in the "Connections" section.
3. Check if the application is compatible with your Android version
It is possible that you are trying to install an application that is not compatible with the Android version Photo: Reproduo / Daniel Dutra
The apps shown on the Google Play Store are usually compatible with your device. However, if you are using the store through the website on your computer, it is possible that you will find an application that is not compatible with your cell phone, or even not available in Brazil. This is common with games, which usually need more powerful hardware. If the Play Store is not downloading the app in question, it is worth checking if it is compatible with your device or system.
4. Check if Android is up to date
It is important to update Android to get new security measures and have all the resources available Photo: Reproduo / Daniel Dutra
It is worth going to "Settings" on Android to check for pending system updates. The procedure for checking new versions may vary depending on the device versions. Keeping the OS up to date is important to have all the resources available, in addition to obtaining updates important for the safety of the device.
5. Disable and reactivate the Play Store
Restoring factory version of Google Play Store can help solve problems with the app Photo: Reproduo / Daniel Dutra
Another possibility to restart the Google Play Store app on your device, restoring the original factory version. To do this, you must access the "Applications" menu in the "Settings" of your mobile phone. Then, select the Google Play Store. Touch the three-dot icon in the upper right corner of the screen to request uninstallation of updates from the online store. Thus, you can return to the factory version.
6. Clear Play Store data and cache
Clearing your Google Play Store cache can resolve issues. Photo: Reproduo / Daniel Dutra
It can also be useful to do a data cleaning and cache of the Google Play Store app. Just go to the "Applications" menu, under "Settings", and choose the Play Store. Then, under "Application information", select the "Storage" section. There, you can clear both the data and the cache. In addition to the possibility of removing any eventual obstacles to the installation of new applications, you must also free up space on your cell phone storage.
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