Just over two weeks ago, an Apple executive responded to an email about the polemics of warped iPad Pro and promised that the company would issue an official press release. It was late, but it arrived in the form of a support article published on its website.
The text, quite objective, basically repeats what has already been said: that the new tablet housing, with rectangular corners, is built with even greater rigidity than previous generations and that Apple establishes a maximum limit of 400 micros (that is, 0.4 mm less than four sheets of paper, according to her) of acceptable variation in its structure.
But there are two important pieces of information in the new article. First, Apple understands that this problem with warped models would only affect (or to a greater extent) versions with cellular connectivity, due to the presence of streaks of additional antennas in the iPad Pro housing, which obviously require ?cutouts? in its monoblock. of aluminum.
Regardless of whether this proceeds or not, what really matters to the consumer is there in the end. In our direct translation:
If you believe you have a problem with your iPad Pro case
If you believe that your new iPad Pro does not meet the specifications outlined in this article, please contact Apple Support. Apple offers a 14-day return policy for products purchased directly from Apple. Apple also provides a warranty of up to one year on our products and cover damage caused by defects in materials or workmanship.
In other words, she is confirming that swapping warped units beyond their 400 micros limit. Which is no more than your obligation, it doesn't matter if the product in question costs $ 100 or $ 1,000.
If this controversy was not already affecting the sales of iPad Pro, now I imagine that everyone can be very calm about the problem.