Canceling a purchase at Mercado Pago is an easy task. The resource, present on the service's web platform, can be used in cases of loss or in the recognition of fraud after purchase. The platform offers a 10-day deadline for the buyer to use their right to repent the deal.
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There are two ways to get your money back. In the case of purchases pending approval, the process is relatively simple. In negotiations concluded, however, it will be necessary to file a claim and wait until the platform examines the case. In both cases, the money returned is added as a credit to the service and can be redeemed or used for future purchases. Next, see how to cancel a purchase made with Mercado Pago.
Tutorial shows how to cancel purchases at Mercado Pago Photo: Marvin Costa / TechTudo
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How to cancel an unpaid purchase at Mercado Pago
Step 1. In this case, the purchase is canceled in the settings of a profile on the platform. Therefore, access the service's web page and click on the "Enter" option;
When to view the login screen at Mercado Pago Photo: Reproduo / Marvin Costa
Step 2. Enter your access email and click "Continue";
When to add the access email to a Mercado Pago account Photo: Reproduo / Marvin Costa
Step 3. Enter your user password and click "Login" to access your account;
When accessing a Mercado Pago account by PC Photo: Reproduo / Marvin Costa
Step 4. Your account will be opened on the page that presents your purchase history. At that moment, position the mouse pointer over a payment, click the three-point button and use the "Cancel" option;
When to start the cancellation of a payment made with Mercado Pago Photo: Reproduo / Marvin Costa
Step 5. To end the procedure and confirm the action, press the "Yes, cancel" button, as shown in the image below.
When confirming the cancellation of a payment made through Mercado Pago Photo: Reproduo / Marvin Costa
How to cancel a purchase billed on Mercado Pago
Step 1. On the initial page of your account, click on your username, in the upper left corner of the screen, and access the option "Help";
When accessing the help page on a Mercado Pago account Photo: Reproduo / Marvin Costa
Step 2. Click on "Payments" to view the website help for that topic;
When viewing payment options in a Mercado Pago account Photo: Reproduo / Marvin Costa
Step 3. At that moment, access the option "I have a problem with a payment";
By viewing information about problems with a payment at Mercado Pago Photo: Reproduo / Marvin Costa
Step 4. Click on the indication of the payment you want to dispute;
When choosing a payment for disputes in Mercado Pago Photo: Reproduo / Marvin Costa
Step 5. Then, choose the option "I want to cancel the purchase" to proceed with the dispute procedure;
Option to start the procedure for canceling a purchase at Mercado Pago Photo: Reproduo / Marvin Costa
Step 6. Inform whether the product was received or not to proceed;
Option to inform whether or not a product was received at Mercado Pago Photo: Reproduo / Marvin Costa
Step 7. Confirm more information to the system about the reason for the cancellation;
By informing more details about a payment dispute at Mercado Pago Photo: Reproduo / Marvin Costa
Step 8. Use the text box to write more details about your cancellation order. The system also offers the option to send photos of documents, vouchers or other images to compose your dispute. To finish the procedure, press the "Start Complaint" button.
Action to open a complaint about a purchase at Mercado Pago Photo: Reproduction / Marvin Costa
Use the tip to avoid being charged for undue payments or to suspend a purchase made by Mercado Pago.
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