Canceling a purchase on the Nubank card is possible in the Android and iPhone (iOS) application. The useful feature to expedite reimbursement in case of problems with products or services. The user must initially search for the establishment and request cancellation. During the dispute process, you must send order records, such as a fulfillment protocol, email or the cancellation confirmation itself. In the case of international purchases, the IOF cannot be reversed.
READ: Six things you should never do on the Nubank app
In the following tutorial, check out how to cancel an Nubank card purchase using the app. The procedure was performed on an iPhone XR with iOS 13, but the tips are also valid for users of devices with the Google system.
See how to cancel a Nubank card purchase Photo: Helito Beggiora / TechTudo
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How to cancel a Nubank card purchase
Step 1. After contacting the establishment to cancel the purchase, open the Nubank app. Tap on the amount of your current invoice to open the shopping list. Then, select the purchase you want to dispute;
Locate the purchase you want to cancel on the Nubank app Photo: Reproduo / Helito Beggiora
Step 2. Now, tap "Report a problem" at the bottom of the screen. Select the options applicable to your case and use the arrow icon indicated to proceed;
Contesting purchase at Nubank Photo: Reproduo / Helito Beggiora
Step 3. When prompted, tap "Send receipt" to attach the necessary documents. You can use the camera, upload photos from the gallery or files;
Send proof of cancellation on Nubank Photo: Reproduo / Helito Beggiora
Step 4. Provide details on the reason for the cancellation and proceed. Finally, tap "OK" to confirm the submission of the dispute. Your case will be reviewed in up to three business days and you will receive a response by email.
Provide details of the cancellation of the purchase to Nubank Photo: Reproduo / Helito Beggiora
Ready! Take advantage of tips to learn how to cancel a Nubank card purchase.
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