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How to cancel your purchase on Netshoes | E-commerce

Canceling Netshoes orders is possible via the website on the PC or on Android and iPhone (iOS) phones. The resource is useful in case of regret or problems such as loss of goods, a product that differs from the advertised, defective or damaged in transport. If the merchandise has already been received, it will be necessary to return it in order to obtain a refund of the amount paid, in the form of a voucher or a refund on the credit card.

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In the following tutorial, check out how to cancel Netshoes orders via mobile and PC. In the first, the procedure was performed on an iPhone XR with iOS 13, but the tips are also valid for smartphone users with the Google system.

Learn how to cancel Netshoes orders Photo: Helito Beggiora / TechTudoLearn how to cancel Netshoes orders Photo: Helito Beggiora / TechTudo

Learn how to cancel Netshoes orders Photo: Helito Beggiora / TechTudo

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How to cancel Netshoes purchase by computer

Step 1. Access the Netshoes website and log in to your account. Then, access your name, in the upper right corner of the page, and go to "My orders";

Access your Netshoes order list Foto: Reproduo / Helito BeggioraAccess your Netshoes order list Foto: Reproduo / Helito Beggiora

Access your Netshoes order list Foto: Reproduo / Helito Beggiora

Step 2. Now, locate the order you want to cancel and press the "Change product" button;

Locate the order you want to cancel at Netshoes Photo: Reproduo / Helito BeggioraLocate the order you want to cancel at Netshoes Photo: Reproduo / Helito Beggiora

Locate the order you want to cancel at Netshoes Photo: Reproduo / Helito Beggiora

Step 3. If the order has more than one product, select the desired item and inform the reason. On the right, choose how you want to receive your refund. Once this is done, check the option "Request exchange";

How to cancel asked for Netshoes Photo: Reproduo / Helito BeggioraHow to cancel asked for Netshoes Photo: Reproduo / Helito Beggiora

How to cancel asked for Netshoes Photo: Reproduo / Helito Beggiora

Step 4. Finally, confirm the information and complete in "Request exchange" to confirm.

Canceling order on Netshoes Photo: Reproduo / Helito BeggioraCanceling order on Netshoes Photo: Reproduo / Helito Beggiora

Canceling order on Netshoes Photo: Reproduo / Helito Beggiora

How to cancel Netshoes order via mobile

Step 1. Using the browser, access the Netshoes website and tap on the menu button, left of the logo. Then, tap "Login". The cancellation option with a chargeback is not available on the store's app, so you need to access the website by cell phone;

Access your Netshoes account to cancel a purchase Photo: Reproduo / Helito BeggioraAccess your Netshoes account to cancel a purchase Photo: Reproduo / Helito Beggiora

Access your Netshoes account to cancel a purchase Photo: Reproduo / Helito Beggiora

Step 2. Enter your email address and password to log in to your account. The order page will be loaded. Locate the order you want to cancel and tap "Change product";

Canceling order on Netshoes by cell phone Photo: Reproduo / Helito BeggioraCanceling order on Netshoes by cell phone Photo: Reproduo / Helito Beggiora

Canceling order on Netshoes by cell phone Photo: Reproduo / Helito Beggiora

Step 3. If the order has more than one product, select the desired item and inform the reason. Below, choose how you want to receive your refund. Once this is done, tap on "Request exchange". Finally, confirm the information and tap on "Request exchange" to confirm.

Canceling order on Netshoes Photo: Reproduo / Helito BeggioraCanceling order on Netshoes Photo: Reproduo / Helito Beggiora

Canceling order on Netshoes Photo: Reproduo / Helito Beggiora

Ready! Take advantage of tips for canceling Netshoes orders.

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