Canceling a reservation on Booking is possible through the website or the application for Android and iPhone (iOS) phones. The hotel application has three categories for canceling reservations: free cancellation, partially refundable and non-refundable. The type of policy adopted, as well as the percentages and rates, vary according to the accommodation.
It is important to check which rules are adopted by the chosen location before making the reservation. The information is located in the field of availability of the accommodation. In general, most hotel reservations at Booking are free cancellation. Below, understand how the types of refunds work for cases of withdrawal and learn how to cancel a reservation on Booking.
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How to cancel a booking on Booking Photo: Tatiane Mota / TechTudo
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Types of booking cancellation on Booking
- Free cancellation: exempts the user from charging fees in a certain period prior to arrival;
- Partially refundable cancellation: predicts that a percentage of the total reservation amount will be charged. Usually, in these cases, the amount referring to the fee charged to the credit card registered for the effective reservation. Once the cancellation is made, the user will not have reimbursed the amount that was initially paid.
- Non-refundable cancellation: the user has no possibility of reversal. In case of canceling a non-refundable Booking reservation, it bears 100% of the accommodation costs.
How to cancel Booking from Mobile
Step 1. Open the Booking application and select the reservations tab to find the reservation you want to cancel;
Cancel hotel booking on Booking Photo: Reproduo / Tatiane Mota
Step 2. When opening the reservation summary, select the option manage reservation to view the cancellation rules for the accommodation. Then, tap on cancellation options to cancel the reservation;
In a few steps it is possible to cancel the reservation through the application Photo: Reproduo / Tatiane Mota
Step 3. Wait for confirmation and a refund instruction if you have already paid in advance. Booking gives up to 24 hours to receive the cancellation confirmation email. In this example, the email arrived immediately.
The confirmation of the cancellation appears on the screen in a few minutes Photo: Reproduo / Tatiane Mota
How to cancel a booking on Booking by computer
Step 1. Open the Booking website homepage, log in and select the reservations tab to find the reservation you want to cancel;
Canceling a reservation on the Booking website Photo: Reproduo / Tatiane Mota
Step 2. On reservations, you can see the summary of my active reservations and the cancellation conditions are displayed below the amount. Press the option to see reservation to see other information and make the cancellation;
Confirmed accommodations appear in the "reservations" tab Photo: Reproduo / Tatiane Mota
Step 3. At the bottom of the page are the conditions for cancellation. Tick ??the cancel reservation button to proceed;
The type of cancellation shown in the booking summary Photo: Reproduo / Tatiane Mota
Step 4. A confirmation window will open and you will be asked to inform the reason for the cancellation. Select one of the options and confirm to cancel reservation. From this stage on, the action cannot be undone;
Check the reason for canceling before proceeding Photo: Reproduo / Tatiane Mota
Step 5. Wait for confirmation on the website and by email. The deadline of up to 24 hours for receipt of the cancellation confirmation message.
Upon completion, a message appears stating that the reservation has been canceled Photo: Reproduo / Tatiane Mota
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