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'Oops, an error occurred': Instagram does not login and users report error | Social networks

"Oops, an error occurred": Instagram has been displaying this message to some users trying to log in to the app on Tuesday (14). According to reports on the Internet, it is not possible to access the application, which is left with a white screen. According to the website DownDetector, the error started around 11am and reaches several countries, including Brazil. O TechTudo contacted the Instagram office in Brazil, who explained that this was a temporary failure. The full placement is at the end of the text.

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According to Twitter reports, the error happens on Android phones. In response to TechTudo, a user explained that the app allows you to change your account password and verify your profile by sending codes via email and phone, but the screen remains blank when trying to login. That same person said the problem came up after trying to use a Stories download app on a business account. The same tool she used on her personal profile, but she had never had mistakes.

Downdetector site shows increase in complaints about Instagram problems Photo: Playback / DowndetectorDowndetector site shows increase in complaints about Instagram problems Photo: Playback / Downdetector

Downdetector site shows increase in complaints about Instagram problems Photo: Playback / Downdetector

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Other users have stated that the problem started around 10 pm last Monday (13) and that since then it has not been possible to access the application. Even on Google Trends, a tool that monitors web searches, there has been a sudden increase in searches for "Oops, an error occurred" since last night. Some people even say they tried to contact Instagram support to find out about the error, but got no feedback.

'Oops an error ocurred Instagram' has increased search volume, according to Google Trends Photo: Reproduction / Google Trends'Oops an error ocurred Instagram' has increased search volume, according to Google Trends Photo: Reproduction / Google Trends

'Oops an error ocurred Instagram' has increased search volume, according to Google Trends Photo: Reproduction / Google Trends

Apparently, there is no standard for failure. There are reports of problems in both business and personal accounts. Despite the complaints, some people can still access the service normally. TechTudo tried to reproduce the error but was able to log in to Instagram without problems.

So far, there is no solution to the failure. Some actions you can try are to uninstall and reinstall the app, clear the cache or change the password. Sometimes these measures help resolve issues in the social networking app, but there is no way to guarantee that they will work in this case.

TechTudo contacted the Instagram office in Brazil to find out about the error. In the afternoon, the company returned explaining that the situation had already returned to normal. Earlier today, some people may have had trouble accessing Instagram. The issue has been resolved and we are working normally. Sorry for any inconvenience, said a spokesman for Facebook, the company that owns Instagram.

Login to Instagram d error: how to solve? See tips on the TechTudo forum

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